AOL - AOL - unauthorized charge on credit card - AOL won't advise name that signed up for the service, despite it being charged to credit card

Posted on Tuesday, January 28th, 2003 at 12:00am CST by 4150dd35

Company: AOL

Category: Internet Services

CHARGE FROM AOL IS ON CREDIT CARD, CALLED AOL. SPOKE W/ REPRESENTATIVE, TOLD HER WE DO NOT HAVE AOL, WE USE MSN. SHE ASKED FOR THE CREDIT CARD NUMBER THAT IT WAS CHARGED TO. SHE THEN ASKED FOR MY NAME. SHE INFORMS ME THAT MY NAME IS NOT THE NAME THAT SIGNED UP FOR AOL (DAH)--(BUT REMEMBER, IT IS MY CREDIT CARD).

SHE ASKED IF ANYONE ELSE COULD HAVE SIGNED US UP---OF COURSE, AOL IS EVERYWHERE---MY DAUGHTER (WHO IS 12) PICKS THEM UP ALL THE TIME, FROM STORES, EVEN OUR OWN MAIL BOX! WELL, THEY WILL STOP THE CHARGING BUT NO REIMBURSE ME FOR THE MONTH CHARGED.

SPOKE W/ A SUPERVISOR "CHARLIE" WHO WOULD NOT TELL ME WHOSE NAME IT WAS STARTED UNDER, THE ADDRESS IT WAS SIGNED UP FOR OR EVEN HOW MANY HOURS WERE USED. I HAVE A REAL PROBLEM WHEN THEY CAN CHARGE MY CREDIT CARD BUT CANNOT GIVE ME ANY INFORMATION.

ASSUMING MY DAUGHTER DID IT--OF COURSE THEY AREN’T TELLING ME ANYTHING --I AM TRYING TO GET CONFIRMATION IT WAS HER, THEY WERE BASICALLY GOING ALONG W/ IT--THEY CONTINUED NOT TO TELL ME ANYTHING! (OF COURSE "CHARLIE" DID SAY HE UNDERSTOOD MY FRUSTRATION AS HE IS A PARENT OF 9 KIDS AND ONE TIME HE HAD TO PAY OVER $400. BECAUSE IS SON DID SOMETHING---IT WASN'T FRAUD THOUGHT) WHATEVER-----I WANT ANSWERS "CHARLIE"

IF IT WAS MY DAUGHTER, SHE IS A MINOR, AOL IS SOLICITING MINORS TO SIGN UP FOR AOL "FREE"---EVEN SOLICITING MINORS IN THEIR OWN HOME VIA MAIL---THE SUPERVISOR "CHARLIE" STATES IF IT WAS HER, SHE COMMITTED FRAUD, AND IF THIS WAS NOT PAID, IT WOULD FOLLOW HER AROUND, THEY WILL STILL PURSUE PAYMENT.

I HAVE A VERY HARD TIME UNDERSTANDING THIS---I WAS NOT ABLE TO GET ANY INFORMATION FROM THEM, NO VERIFICATION IT WAS MY DAUGHTER, BUT YET IT IS MY CREDIT CARD THEY CHARGED!

ASKED TO SPEAK W/ "CHARLIE'S" SUPERVISOR AND HE INFORMED ME HE COULD NOT GIVE OUT THAT INFORMATION EITHER! HE STATES HE IS ONLY ONE--HIS MANAGER IS IN ADMINISTRATION AND KNOWS NOTHING ABOUT WHAT GOES ON "DOWN HERE".


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