In Reference to Faulty Complaints - Travel Values Plus - www.travelvaluesplus.com - 1-800 Flowers gave credit card information resulting in unauthorized charge from Travel Values Plus - didn't understand that receiving $ 10 gift certificate from 1-800 Flowers meant charge from Travel Values

Posted on Wednesday, January 22nd, 2003 at 12:00am CST by 7d013362

Company: In Reference to Faulty Complaints

Category: Other

Travel Values Plus - www.travelvaluesplus.com - 1-800 Flowers gave credit card information resulting in unauthorized charge from Travel Values Plus - didn't understand that receiving $ 10 gift certificate from 1-800 Flowers meant charge from Travel Values Plus

Consumer follow-up message - September 7, 2004 - From: //

-----Original Message-----

From: Jacqueline B

Sent: Monday, August 02, 2004 8:27 AM

To: 'laurel bruner'

Subject: RE: In Reference to Faulty Complaints

Laurel, For your information I am not over fifty nor have I never used a computer before. I never received a gift certificate nor did I ever provide Travel Values with my credit card information. It was given to them without my knowledge by 1-800 flowers. After making a purchase from 1-800-Flowers(which I frequently use for family and associates)I was offered to receive a gift certificate. Apparently in order to receive it I had to join travel values- when I realized this I did not continue. This offer was extremely deceiving especially because I did not receive any information following that I had joined travel values until I received a membership charge several months later.

Actually as soon as I saw that this $10 gift certificate was a scam to sign up for something else I did not continue with entering my information, unfortunately I was too late and 1-800-Flowers provided them with my credit card info, so before you speak so soon about people being ignorant, maybe you should have read my letter more carefully, and you may have realized that instead of being ignorant yourself. I have received many thanks from others who have experienced the same problem with 1-800-Flowers and Travel Values. I am not the only one. For your information I am a young professional who is very computer savvy and am in the business of reading fine print, and this was truly a scam, so next time maybe you should stop being so quick to criticize and actually read carefully. It is actually kind of ironic that you are the one calling me ignorant..... Crazy world we live in!!! Jackie B

Consumer comment - July 31, 2004 - From: //

-----Original Message-----

From: laurel b

Sent: Saturday, July 31, 2004 9:47 PM

Subject: In Reference to Faulty Complaints

http://www.complaints.com/january2003/complaintoftheday.january21.5.htm Dear Complaints, This woman, one amongst many, just didn't read the fine print. She obviously doesn't understand that a $10 gift certificate to 1-800-Flowers is not free! Anytime one provides one's credit card information you can bet

that it will be used--she merely forgot to cancel her subscription to Travel Values Plus, which does provide one month (30 days from first use of any of their "free" gifts) in which to cancel the subscription that is

automatically started once you accept that "free" $10 gift certificate-- why else would they want your credit card information? That's the reason there is all that fine print at the bottom, which no one reads, and then wants out of the contract that they "didn't realize that they'd accepted" and can't believe they're being charged for...they just don't understand that by clicking the "Submit" button, or "Yes," that they have entered into a

legally binding agreement entitling the company in question to charge their card. This practice is not illegal, deceptive or even unusual in e-commerce. Most of the complaints come from people over or near the age of 50--those who didn't grow up with computers and are just not used to newer forms of advertising with affiliate programs and don't understand that by releasing their credit information, they have just legally e-signed a contract to participate in any of the aforementioned programs. Luckily, most of these companies are pretty understanding that older people don't read fine print, take things at face value (Oh goodie, a $10 gift certificate!) and will never understand e-commerce and thus will refund their money. What bothers me is that these folks have the gall to complain that they "were tricked" when they freely offered their credit information in exchange for something "free." In this age of identity theft and credit card fraud, why would anyone freely offer up their credit card information for a $10 gift certificate? You know what, I'll send you a $10 gift certificate for your credit card information... Sincerely, Laurel B

Complaints.com received the following consumer message on January 20, 2003:

From: Jacqueline B // RE: Travel Values Plus - www.travelvaluesplus.com - 1-800 Flowers gave credit card information resulting in unauthorized charge from Travel Values Plus - didn't understand that receiving $ 10 gift certificate from 1-800 Flowers meant charge from Travel Values Plus

The Web address is

www.travelvaluesplus.com Jackie B

January 7, 2003

1-800 Flowers.com Corporate Office

1600 Stewart Ave

Westbury NY, 11590

Dear Sir or Madam:

This Letter is to inform you that I am extremely disappointed in your service due to an unauthorized charge to my Credit Card. This charge was implemented by an affiliate of yours called Travel Values Plus. Apparently in order to receive a $10 Gift certificate for 1-800 Flowers I signed up for a membership to Travel Values plus. My credit card information was provided to this affiliate without the authorization of the cardholder. This is an illegal action!

The fact that 1-800 Flowers/Travel Values did not inform me that my card would be charged as a result of providing me with a coupon is ridiculous. I only authorized you to transfer my information not to charge my credit card. Credit Card information should not be transferred in this matter. By clicking a button I did not authorize 1-800 Flowers or Travel Plus to charge my card. I did not realize that in order to receive my coupon I would need to participate in Travel Values plus.

This practice is extremely deceiving, and you should reconsider using Travel Values Plus as your affiliate. I am aware that I am not the only customer who has been tricked by this process. I am also aware that these actions are illegal, and should not be happening. Until now I have been completely satisfied with my purchases on 1-800 Flowers.com, but at this time I would like to be removed from all mailing lists. I would also like a confirmation that all information about me is removed from your records. I do not feel comfortable with any information in your hands.

I hope these actions have ended, and fortunately I have contacted Travel Values and cancelled my membership, which will credit the $72 that has already been charged to my Credit Card. I am extremely disappointed with this matter, and will be contacting consumer message boards to alert other consumers of these wrongdoings.

Sincerely,

Jacqueline B


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