Gateway computer - told tech support would cost $ 3.50 per minute - needed help with 2.5 year old computer which had warranty of one year

Complaints.com received the following consumer message on January 20, 2003:

From: Email User RE: Gateway computer - told tech support would cost $ 3.50 per minute - needed help with 2.5 year old computer which had warranty of one year

Had problem with Gateway computer. Called customer service for tech support. Discovered tech support numbers in Naperville, IL. Called them to find out that they charge $3.50 a minute for tech support. My computer is 2 and a half years old! I paid $1500+ for it.

I have appliances in my kitchen that haved lasted years longer and have cost me less than 10% of my computer. When I said something to the person on the phone, he told me that Gateway only has a warranty of one year and that 'computers don't last forever'.