Kingsize Direct - poor customer service and shipping policy

# 8 for January 9, 2002

Complaints.com received the following e-message on January 8, 2002:

From: Gayle Dinnerman [Email User]

Kingsize Direct - poor customer service and shipping policy

Sent To: Email User

Please be advised that I placed an order with Kingsize Direct on Jan 2 for a gift to be given on Jan 8. I paid an additional $20 for expedited service My UPS deliveries have arrived and the merchandise was not received. I called customer service and the rep did not even track the order.

She matter of factly told me that UPS had up til 8pm tonight to deliver my package. She would not credit me the additional $ I paid to have this shipped quickly. She was not at all helpful and I am very upset with the customer service from this company I will never place orders with Kingsize Direct again. Gayle Dinnerman

Email User

Comment On This

I agree 100%!

I ordered clothes for my brother for his wedding. I then got an email from customer service saying that they won't be sending my order.

Turns out that if ANYONE(living, not living with you, works with you,etc..) owes any money to any of their other companies/subsideries, they Will NOT ship to the same address. My brother has not lived with me for 3 years, and they said because he owes them money from when he lived with me, they won't ship ANYTHING to ME!

What a bunch of BS!

Comment On This

I am with you they debited my card i have bits and pieces of clothing Chase shut card down because of multiply billings missing items could they care less real less.Said they would credit card and lied.I am out 974.96. They never credited my account. Now it all about paper trail and customer service a Joke. I have my paper trail