- shabby customer service and business practices

Posted on Monday, January 7th, 2002 at 12:00am CST by 08f453c0

Company: - shabby customer service and business practices

Category: Other received the following e-message on January 6, 2002:

From: Michael Hayes [COMPLAINTS.COM_FORM_MAIL_19380#] - shabby customer service and business practices

My problem is with and their rather shabby customer service and business practices.

On September 19, 2001, I purchased two ".info" domains from After waiting their required 60-day period, I paid the transfer fee to where I wanted one of the web sites to be hosted.

On December 18 initiated a request to to have the domain registration transferred. For some vague reason, was unable to accommodate.

After much back-and forth with both companies, I received a call from Customer Support at on December 21.

The service rep. told me that the matter had been referred to "their best technical people." She also told me that the main problem was that did not even have an approved method of transfer in place for ".info" or ".biz" domains.

I have tried on two occasions since to get an update on the situation from On December 31, I received an e-mail from Register's Customer Service Dept. telling me "someone will be in touch with me shortly." I am still waiting for that someone.

Because of their incompetence and refusal to communicate, I have had to purchase another domain with in order to have the web site up by January 1, 2002.

I am obviously not going to get any satisfaction from Hopefully, someone else might benefit from my experience.


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