Antique Candle Holder sold by Emporium of Old Towne, Gaithersburg, MD

# 22 for January 26, 2002

Complaints.com received the following e-message on January 25, 2002:

From: Nabavian, Darya [Email User]

Antique Candle Holder sold by Emporium of Old Towne, Gaithersburg, MD

Dear representative: On November 26, 2001 I bought a series of items from Emporium of Old Towne located at 223 E Diamond Ave, Gaithersburg, MD 20877, (301) 926-9148. These items were for my daughter as wedding gifts and part

of our cultural ceremony.

One of these items which was a set of silver candle holders which I purchased for $160. After usage we noticed that the color changed to bronze.

We took the candle holders to the antique shop, after being passed around a couple of times, finally we got a hold of the owners and showed them the product that any silver or silver plated item should not change to this color, and polishing them regularly to get rid of the color is not normal practice, this was not the quality which we paid for.

At first the owner said that they will issue a store credit for $160 but there was nothing there that interested us at that moment, later they changed their word and said that all sales are final and no refunds. I am complaining that the product that they sold was not the quality which they said it was and it's not genuine silver/silver plated, I bought a set of silver looking candle holders and now I have a set of bronze looking candle holders which does not meet my satisfaction.

I am satisfied with the other products that I have purchased but I would either like a refund or a store credit that I can use any-time in return for this non-genuine & poor quality candle holders. Please let me know what the next step is, I feel cheated on and powerless in this matter. Your attention and immediate response to this matter is greatly appreciated. Sincerely,