Wolf Service for Gas Oven - unable to find any co. in Sydney Australia that services Wolf appliances

# 10 for January 15 , 2002

Complaints.com received the following e-message on January 14, 2002:

From: Mauro, Charles [Email User]

Wolf Service for Gas Oven - unable to find any co. in Sydney Australia that services Wolf appliances

To Manager @ complaints,

Are able to assist ?

I am stranded without service and spare parts from Wolf.

Please advise ASAP.

Regards,

Charles Mauro -----Original Message-----

From: Mauro, Charles

Sent: Tuesday, January 15, 2002 12:57 PM

To: Email User'

Subject: Wolf Service for Gas Oven

To whom it may concern.

I purchased two new Wolf gas burners/ovens late 1999 from a Melbourne Australia Wolf dealer who is no longer in business. I am unable to find anyone in Sydney Australia who services Wolf appliances. The

other issue is where do I get spare parts from. I am advised by a third party servicing agent I require a unique Wolf valve (for gas pilot light / oven) , located at bottom of oven, to restore to normal operation. Can you please advise, with contact details, who the Sydney Wolf servicing agent may be.

Also, what is the manufacturers warranty period for my Wolf appliiances ?

I look forward to your response.

Regards,

Charles Mauro

* 61 2 9245 5800

* 61 418 992 255

* 61 2 9954 5155