L'oreal Couleur Experte - unhappy with hair color result

Complaints.com received the following consumer message on February 7, 2003:

From: Hopper, Joan [Email User] RE: L'oreal Couleur Experte - unhappy with hair color result

I bought 2 kits at $20.00 each. One for me and one for my daughter. We are both blondes. She is a darker blonde. I wanted to try the two color contrast as advertised. I bought the lightest kit there was...my daughter got the strawberry blonde highlight one. We kept noticing that the color was dark during coloring and never got lighter for either of us....when we both dried it a little we looked like clowns in the circu. I absolutely hate this color. I have red roots and blonde hair and lighter blonde highlights.. I think I look ridiculous. My daughters hair turned out like the color of mango...it keeps changing every time she washes it....I want my money back.....for both kits....I have never seen color like this on anyone...what a disappointment...I can't wait for 4 weeks to get rid of this color.....