Silkies Hose - please cancel account - trouble making cancellation via phone - put on hold twice

Complaints.com received the following business reply on February 11, 2003:

From: CS - Comments [Email User]

RE: RE: Silkies Hoses cancellation

Good afternoon, We did receive your payment and your account was closed in mid-January. I have now placed your account on our "do not mail/call" list, as you asked. We apologize for any inconvenience. Lorraine,

Silkies Customer Service

Complaints.com received the following consumer message on February 3, 2003:

From: Sarah Randle [Email User] RE: Silkies Hose - please cancel account - trouble making cancellation via phone - put on hold twice Good evening. I recently sent a payment of $14.67 for a delivery of Silkies that I'd waited too long to return, but as I don't want to continue to receive the project I wrote "cancel" on the bill as instructed. I was recently called from the company, put on hold twice, and finally hung up out of frustration. Please cancel the account you have set up for me as I do not wish to continue receiving the product or to remain on your mailing list. The account number was 100326175-2. Thank you, Sarah & Wanda Randle