2checkout.com - purchased online advertising then asked for refund - was told money was already refunded, but didn't receive refund

Complaints.com received the following consumer message on February 21, 2003:

From: mary ellen cyrus [Email User]

RE: 2checkout.com - purchased online advertising then asked for refund - was told money was already refunded, but didn't receive refund

I bought some online advertising through this company.

Asked for a refund. Was told they had a no refund policy which was posted nowhere on the site that I made my purchase from. (Which is required to be posted if selling to Californians, by California law, or a full refund is expected to be given in full.)

Filed a dispute against them with my credit card company.

My credit card company informed me that 2checkout.com refused to do a chargeback to even begin disputing the purchase.

I sent an email to 2checkout.com and received a response that they had already refunded my money. I contacted my bank about this and was informed it was complete nosense, that 2checkout.com had refunded nothing.

So I have to believe my bank as they provided me in writing the dates of contact with 2checkout.com and the conclusions of each conversation.

I filed a complaint against 2checkout.com with the BBB.org and still await the conclusion of the dispute.

Comment On This

Watch out for 2checkout.com and 2co.com.

No matter how defective something you buy is, they will not refund your money. The experience I had with them was worse than anything I could imagine. They basically robbed me.