Countrywide Mortgage - promised 45 days, but it took 64 days to complete refinancing - made many phone calls to contact company - mistakes made in loan package

Complaints.com received the following consumer message on February 17, 2003:

From: Marcus [Email User]

RE: Countrywide Mortgage - promised 45 days, but it took 64 days to complete refinancing - made many phone calls to contact company - mistakes made in loan package

We refinanced our house with them. They 'promised' 45 days but it took 64 days to complete. Tried 27 phone calls. Tried 13 e-mails. No one answered or would give us an update or status. The loan package they put in front of us at the escrow office had 9 major mistakes.

When we rejected the paperwork and they re-did it, they sent the wrong loan package back to escrow. They are a complete waste of time in our situation. They fumbled their way through our loan.