Sprint PCS - poor call quality, poor customer service experiences

# 30 for February 21, 2002

Complaints.com received the following e-message on February 20, 2002:

From: Email User

Sprint PCS - poor call quality, poor customer service experiences

February 20, 2002 I am truly troubled by a couple of things regarding Sprint PCS and the service it provides to its consumers...its paying consumers. 1. I rarely go a full day without having a dropped call or no signal at all. I contact Sprint's customer service and was informed that because I was driving, the signal will often be lost. So taking that into consideration that tidbit of information I did not use my cellphone while driving (by the way I have a headset, safety is first). Believe it or not, that DIDN'T work either. I can go without a signal for hours. I am very frustrated. I spoke to others who have Sprint's service and I hear the same thing!!!!! 2. Customer Service in the SprintStore is terrible as well. Some service reps handle this, the other reps handle that...WHAT???? The stores are often very busy (scamming people I'm sure) and lines are often very long. So, when I see a person with a Print PCS shirt on with a name tag just standing around, I assume they can assist or give some direction. Well, you know what happens when you ass-u-me. I am redirected to the people who are busy, or told to contact customer service through my handset. Who needs it??? Once my service contract is complete, I am on to another service. Believe me, I will be telling EVERYONE who asks, or even acts like they want cellphone service through Sprint PCS, to turn the other way and run to any other company...BUT DON'T GIVE SPRINT PCS YOUR MONEY, TIME OR ENERGY. Choose a company that cares about how their appear to the public and cares about how they treat their customers. We deserve it. Thank you. T. Rome