Accessmicro.com dissatisfaction with three orders over the past 9 months

# 9 for February 1, 2002

Complaints.com received the following e-message on January 31, 2002:

From: Email User

Accessmicro.com dissatisfaction with three orders over the past 9 months

Accessmicro.com is an online computer parts and systems vendor. I have ordered from them three or four times over the past 9 months, and received horrible service, merchandise, or both. First I ordered a barebones computer system - which, after fumbling with for a few hours, I found to be defective. So I had to bounce between three Tech Support lines the company had and make sure that none of their techs understood what my problem was.

Then I had to fax my RMA form to their RMA department...which took their time getting back to me. They gave me the runaround for a week or so, until I finally got a hold of a manager that didn't screw everything up. So I sent the defect back and got a better machine...no apology, no price break, and I had to fight for them to cover my shipping. Next, I ordered a few small things a few months later - and the video card they ship me is buggy. I knew better than to order a whole system from these people, but I figured one I/O card would work out...I guess not. But I was stupid enough to let it sit around a month before testing it, so I had to deal with the defective product. Now I ordered a little over $400 worth of merchandise the other week...and 48 hours later, they email me and tell me a video card I ordered isn't in stock. But they emailed me this after customer service hours, so I couldn't contact them that day. I replied to the email 3 times, and have called customer service over 10 times since then.

Originally, I was hoping they'd give me a break for having to put up with such crappy service - but eventually, I just wanted to cancel my whole order.

They claim 24 hour response time to customer service emails - but it's been well over 48, and no response to 3 emails. I waited on hold for about 15 minutes ten times, and only got directed to a messaging service each time.

I sent two messages, even marking them urgent for good measure - and still no response. This company is obviously not concerned with customer satisfaction in the least. This is by far the worst online shopping experience I have ever heard of, and I would advise everyone to stay away from such customer mistreatment.