Omega Stores - Big hustle!

Omega Stores - Big hustle!

October 3, 2006

My complaint is against Omega Stores. Here is their address and contact information: Omega Stores

121 - C North Plains Industrial Rd

Wallingford, CT 06492

Tel: (203)294-1051

Tel: 203 996 4458

Fax: 203 741 1040

http://www.omegastores.com I ordered a log splitter from them on 1/19/06. I ordered their highest rated product for I wanted the most powerful splitter I could find that would work off standard 120 volts A/C power. I ordered the "Megasplit2006" which appears to now be called the "Megasplit2007". The seller claims it has 9 tons of force (the other models are claimed to have 6 & 7 tons of force). This claim is very doubtful and should be investigated by the authorities. In fact the model I ordered looks (from the pictures) very much the same as the "Fisch LS-8000 II 4-Ton Electric Log Splitter " at Amazon where they claim only 4 tons. While OmegaStores offers 3 models of splitters with 6, 7 and 9 tons of force claimed, respectively, there is reason to believe that all are the same unit as I will discuss further below. Immediately after ordering, I received a phone call from the OmegaStores representative. We discussed technical details in which I questioned some of their claims but he assured me that the claims were all true. I questioned why the three models would have different forces when the motor appeared to be the same. The representative claimed there was a difference in the hydraulics. However, I later found a parts list online at OmegaStores and all three models have the same component parts! Then we discussed delivery. The representative said that if I would allow a bank transfer of funds, he would ship immediately. I stupidly agreed to that as I really needed the splitter in a hurry. It was all bogus. Nothing was shipped and no confirmation could be obtained. In fact, it was impossible to communicate with the company. Phone calls and emails were not responded to. After 3 or 4 weeks I concluded that I had been had. I contacted the BBB and the authorities in Connecticut. As far as I can tell, nothing came of my complaints. Approximately 1 month after I ordered the unit, it arrived by UPS shipment. The product was very poorly packaged. The heavy unit was in a cardboard box, loose among chunks of Styrofoam. Parts were broken or missing altogether. I had my lawyer send them a fax with the list of broken and missing parts and they were received in a few days. Lawyer letters are responded to! The electric motor would not run but would simply blow the circuit breaker when it was turned on. A visual inspection revealed that the housing was bashed in against the rotor. I corrected that problem myself as I really needed a working splitter right away. The markings on the box the unit came in indicated that it was a cheaper model than the one I ordered (the marking identification on the box does not correspond with the model names used on the web). The joke of an owner's manual had an addenda sheet that claimed that the book was good for the model I ordered. Apparently one owner's manual covers all three models. As stated above, the parts list is also the same for all three models. There is no nameplate identification on the unit anywhere. Only the box had any identifying information. This may violate federal laws, I do not know for sure. After repairs were made the unit operated satisfactorily. That is, it split logs. I have no means of measuring the actual force created. However the motor does run on a 120 volt standard outlet. I would not buy anything more from this company even though they have other products that I would like to have. I suspect their warranty is a joke from other complaints I have read so I figure I am stuck with this item even if it fails. Leon

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Yep, I ordered a electric trike and also purchased a Lithium battery\charger upgrade. The etrike arrived 45 days late and came with cheap Chinese SLA (sealed lead acid) batteries instead. The company told me that I have to pay to ship the SLA battery (heavy) back to them before they would send me a Lithium battery\charger. I suspect this is part of a bait\switch scam in which they figure most people aren't electronically savvy enough to notice the difference.

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How many times does it have to be said before the authorities do something about this company?? They are a FRAUD! Run far, far away from this company. I ordered a log splitter from them, had a couple of questions afterwards, sent them an e-mail asking for their phone number so I could call and received the following e-mail from them:

Thank you.

We are Humans and we are aware that your email is highly important.

That is why we are processing incoming emails and answering them in the order in which they are received.

It may take 24 business hours (weekends and holidays are excluded) to receive our reply, depending on the incoming traffic.

We respect your integrity and it is an honor for us to help you.

Make sure that your email server does not block our email, or you will not be able to read it!

For additional information, please visit our website and click the appropriate link.

All kinds of red flags went off in my gut. I went to the website, could not find a phone number ANYWHERE there, then Googled them and found this site.

It was Monday, Columbus Day, and my bank was closed, so I went online and put a STOP PAYMENT on the check number I had given them, because I had put it on layaway. On Tuesday, I went into my branch and put a STOP PAYMENT on ACH withdrawals too. Oh Thursday, my gut told me to call my bank and the automated system had a bogus check number in the amount of $100 clearing that day. I immediately called my bank and informed them of what had happened, then went into my local branch, advised them and we closed my account. They are disputing the bogus check, which, by the way, they used their other name, MONICA LLC - omegastores as the payee. I was refunded my money from my bank. Hopefully the Feds can stop these people. I am going to the BBB again, to file a complaint. I even called their phone number and it is just a fax noise.

The Federal Trade Commission, the State Attorney General's Office ~ SOMEBODY needs to put these criminals in jail!

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I had a similar problem with Omega Stores. I filed a complaint with Better Business Bureau of CT. They reported that they have had 33 complaints against the company in the past three years. Avoid this company like the plague.

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I'm wondering if anyone has encountered a problem with Omega similar to mine. Last month I helped my 81 year old father order an electric trike from Omega. After several phone calls and finally talking with a rather rude person, my Dad's bike was finally delivered today. It's not a trike, it's and electric 2 wheeler. My dad says it's his fault and that he didn't look over the email confirmation closely enough when he got it. I'm not so sure. I KNOW we ordered a trike. I'm trying to get a copy of all the paper work now, but in the mean time, has anyone had a similar experience with this company?

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They are big rip off artists! I bought an electric bike from them in July of 2008 for $700. I barely used it and by February of 2010 the motor wouldn't work and the battery would not pull out. I tried emailing them for help and places I could take it. They told me any bike shop which is not true. A regular bike shop doesn't fix these bikes. They told me to just unlock the battery key position. That didn't work. I asked them nicely over and over if they could advise me what to do. I finally got an electrician to look at the bike and it turns out that it only runs when plugged in electricity. I again asked the omega people what to do about the stuck battery and if I needed a new one. They wouldn't respond and then when I kept emailing them, they got nasty and told me I shouldnt' expect anything from an old bike. (that they sold me two years ago) They are crooks!!!!

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I ordered a 9 ton splitter ($700) and it broke down almost immediately after splitting a few logs. The warranty is for parts only. Labor is extra.

I sent it back and received no report of the defect. Just an offer to sell me a new one for $600. I'm screwed.

BUYER BEWARE!!! Avoid Omega Stores in CT (Monica LLC) if you have a local option. I have seen reasonably priced splitters at Lowe's so I think I'll just buy a new one there.