Gately's Shopping Network

Gately's Shopping Network

October 17, 2006

Gately's Shopping Network 88 Inverness Circle E #A106 Englewood, CO 80112 I ordered the Bowflex SelectTech Dumbbells with Chrome Stand on 08/18/06. To date, I have received the Bowflex Dumbbells but I have not received the chrome stand. I have received 3 separate ship dates for the chrome stand but only after I send e-mails asking for status. They (Gately) do not offer status unless prompted to do so. The last promised ship date given was 10/11/06. I sent an e-mail asking for status on 10/12/06 and still have not received an e-mail reply. I called Gatelys Shopping Network @ 303-790-2226 this morning (10/17/06). I finally talked to a "live" person 48 minutes after being placed on hold. She claims to have no status but will "research and get back to me". I find it totally unacceptable that I was charged the total amount on the date I placed the order yet two months later I have still not received my total order nor any decent explanations. Thank you! Karen

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The same thing happened to us. We placed an order on October 9, 2007 for chair and ottoman valued at $1225.00 and received a confirmation of the order from these charlatans. After several phone calls and e-mails we have received nothing from them. Fro what I understand this is their way of doing business. They take the order, charge your credit card and ship nothing. I have filed a complaint with the Better Business Bureau in Denver and to the Internet Crime comlaint web site, IC3.gov.

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I placed my order on 7/24 and still do not have it. The companies customer service number is not working and no one has replied to any of my e-mails. I purchased a coffee table through SleekSpaces. They offered a 5% credit for the delay... over a month ago... and didn't even receive that!