Buy.com

Buy.com

October 15, 2006

Customer Complaint to BUY.COM for a very horrible service buying a camcorder. In August 18 of 2006 a place an BUY.COM order #289sssss to buy the Samsung SC-X210L Ultra-Compact Sports Camcorder with 10x Optical Zoom and 2.0" LCD, in that order I said I would send a check by mail.On August 21 of 2006 they respond to me by e-mail asking me to send it not

later than 10 days of that day. They said in that e-mail that if I pay by cashiers check, they would process the order immediately. They said too, that when the order would be accepted by them, they will let me know sending me an e-mail.

On August 25 of 2006 I received an e-mail telling me that they got my payment and that if I sent a Cashiers check the order was released and sent to their warehouse for shipment, then I got ready to receive my Camcorder in no more than 10 days.

In September 2 of 2006 I sent an e-mail to the customer support service of BUY.COM, telling them that my order in the Internet appeared like IN PROCESS, that means something was wrong and I told them that in the web they announced the shipments would be no later than six days. They sent me an

e-mail signed by Jessy (Buy.com customer service), that day answering that my check would it be cleared after 10 days, and they would do the shipment subject to availability, that means they don’t even have the camcorder in stock, that never appeared in the web when I place the order, because I

place the order in BEST BUY of Warwick RI, just because they told me it would take some time for this Camcorder to arrive to me, because they don’t have it in stock.

On September 3 of 2006 I replied immediately asking why waiting 10 days, the cashiers check is money for sure, and they were mistaken that I paid with personal check.

On September 4 of 2006 I received an e-mail from signed by Veronica (Buy.com customer service), and she insisted that I would have to wait because I paid with personal check and the order only would be released in 090806.

On September 17 of 2006 I received an e-mail from Buy.com customer support

where they told me that I haven’t been forgotten and they were working to

solve my situation.

On September 18 of 2006 I replied with an e-mail saying that “BUY.COM service is really bad, I saw promotion on the web to obtain easy the camera I always wanted, decide it to take it, had a little trouble with my card, and sent a check.....You received it, and has almost a month to deliver my

camera, are we going to go to the court for this or what??”, I was really upset for the delay and the lack of proper answers from Buy.com

On September 19 of 2006 I received an e-mail signed by Frank (Buy.com customer service) saying “This is in reference to your email regarding order #2893sss. In an endeavor to resolve your problem, your case has already been escalated. We will respond to your original email once we have a solution. Please be assured of our best service. We thank you for your

patience in this matter”.

On September 25 of 2006 I sent an e-mail saying “I have more than a month waiting for my camera to be delivered. The problem was escalated two weeks ago and no change I see to the problem. Would you be nice to tell me what's the problem?” just trying to finish this stressing problem, and not losing

more time and opportunities to film my experiences in the trips I’m doing in the USA invited by the U.S. Government.

On September 26 of 2006 I received an e-mail signed by Jackson (Buy.com customer service) saying “This is in reference to your email regarding order #28937sss. We apologize for the inconvenience you have experienced with this order. In an endeavor to resolve your problem, your case has already been

escalated again. We will respond to your original email once we have a solution. Please be assured of our best service. We thank you for your patience in this matter”. This just showed me how low interest they have in solving my problems and this are just pre-formatted e-mails.

On September 29 of 2006 tired of waiting for that explanation that never came I cancelled the order by internet that was still ON PROCESS, and start my second suffering to receive the refunds. They sent me and immediately response mail saying” If you used another method of payment such as a check,

money order, or PayPal account, please allow a few business days to process your refund to that method of payment”.

On October 12 of 2006 I received an e-mail signed by Philip (Buy.com customer service) saying ‘A refund check is due to be mailed on 10/25/06. It will be sent via USPS and should be delivered at your mailing address in 7-10 business days”. Just 25 days after I cancelled the order I will receive my money back US$477.86, and they worked my money since August 25, exactly two months, who

pays for the money productivity I already lose? LCDR

Middletown RI 02842

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