Iberia Airlines

Iberia Airlines

October 15, 2006

To Whom It May Concern: I should like to recount to you my wife’s’ and my recent experiences with your airline. On March 17th we flew from Los Angeles and connected with your flight # 6250 to Barcelona, with a change of planes in Madrid. Although we have flown on this model plane several times in the past, NEVER have we been so cramped with such a lack of leg room. The plane looked as if it had not been cleaned since it went into service, especially the lavatories. This was immediately after takeoff, not several hours into the flight. Then dinner was served, to call the food inedible would be to give it a complement. Never on any of our international flights have we been served such trash. When we arrived at our final destination of Tel Aviv, we found that our luggage had not. We went to your lost luggage counter and gave them all of the information, including the itinerary of the group tour we were taking. Your personnel at the airport gave us the customer service telephone number in Spain to contact. Unfortunately they neglected to tell us that your customer service is not open on the weekend. I guess none of your other customers ever require any assistance on the weekend. Finally after 3days of having to wash and dry our clothes every night we received a call from your Tel Aviv office that our luggage had arrived, but since we were going to be in Tiberias that night, and it was more than a 1 hour drive we would have to wait another day to get our luggage, which we would be a shorter drive for them. I then called your office in Spain to complain about this latest lack of service. They told me that they would fax the Tel Aviv office to deliver our property that night. However since your company is run by the people in Israel, NOT your office in Spain the fax was ignored, and we did not get our luggage until the following day. So we had to wash and wear the same clothing again, for the 4th and an unnecessary additional day. One last indignity was done to us by your personnel, this on our return trip home. By error the El Al agent in Tel Aviv issued me a boarding pass from Madrid to Los Angeles, instead of from Madrid to Chicago. Your agent in Madrid whose stupidity is only exceeded by her stubbornness refused to correct the obvious clerical error. It took the assistance of two separate supervisors to get this corrected. I assume your agent expected me to return to Tel Aviv to obtain a correct boarding pass! All in all yours is known as a low end airline – deservedly so!