Airdeccan / Missing the flight

Airdeccan / Missing the flight

October 14, 2006

Bangalore Please put my complaint against non-co-operation of Airdeccan staff Mail to Capt - as below- Not sure, if I will get a response, looking at the history. Dear Capt G

This is a mail which I am forced to write for you due to the inability of your ground staff to help or non-flexibility of the policy which has been formulated.

My husband was scheduled to depart from Blr tonight by the 8:35pm flight to Delhi. I am in Delhi & we were scheduled to go together tonight at 11pm to Alwar, where I have to visit my Sister who is unwell.

He was to arrive on time, but due to Prez Adbul Kalam Azad's presence, there was a complete traffic halt & he reached your airport counter at 8:11pm.

He was told by the counter that he can not check in as the boarding has been closed 6minutes ago.

There were 3other passengers also who had the similar issue & were stranded out.

I have personally experienced uncertain delays, when Flights like Jet & kingfisher have held the flight for 10mins as they wanted the passenger to be onboard & the case was genuine.

My husband was there @ 8.11pm & even if he were to walk to the aircraft, he could have been in the flight.

I am sure, his tickets had been alloted to some one else, as it was very surprising how they were so indifferent, when even they knew that the delay was due to the presence of Mr President.

There are 3 questions I have

Why the flight couldnt be delayed by 5minutes, when there was a genuine case?

If that couldnt have been done, then, Why is that they couldnt have the efficiency/ capability to liase with the next departing flight, so that this could have been resolved.

& if this also was not possible, then why they couldnt adjust his ticket for the next airdeccan flight at 6.30 am for next day morning. [They said that they will refund 900/- for the cancellation- when this is not a cancellation from the passenger]

If you appreciate/ emphathise with the situations of the passengers you fly these aircrafts for, please reply with a solution, else you have an option to ignore this mail [ it will only be a deja vu of a complaint which I registered in http://www.airdeccan.net/airdeccan/Feedback.asp 2quarters back on the discourteous response of the reservation executive on the phone while trying to book a flight- & for which till date I dont have a response].

Well, if your Media report says "Air Deccan, India’s first Low cost airline was in operation for about two years ... Customer complaints 12 (per 1000. passengers)"

that 1complaint was mine, unless its not counted as a complaint. Contrary to this Business World has said a few lines about the airlines "Air Deccan has also managed to earn itself a reputation for shoddy service, cancelled flights and rude staff."

Was trying to reach out to Bijaoy- the airport manager, who was on leave. & thus spoke to Naveed & Shekhar - your ground staff, who couldnt do a thing about this whole affair. & who also commented, that they cant "help it" very discourtesously- specially Shekhar.

The copy of the booking is pasted as under- for your reference.

PASSENGER TICKET - Outbound Journey

AIR DECCAN (1 of 1 Ticket )

35/2 , Cunningham Road,

Opposite Canara Bank,Bangalore 560 052

PNR : DA07143351

ITINERARY DATE BOOKED: 13-Oct-2006 1:23 PM Agency:

Passenger Details Special Service Request

Adult Mr narendran p No Preferences

FLIGHT DETAILS

Flight No Departure Arrival

Airport Day Date Dep Time Airport Day Date Arr Time

DN-662 BLR Sat 14-Oct-06 20:35 DEL Sat 14-Oct-06 23:05

PAYMENT DETAILS

Fare Fees & Taxes Total

Adult (1) Child (0) Infant (0) Fuel Surcharge PSF Transaction Fee

4474.00 0.00 0.00 750.00 225.00 50.00 5499.00

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