The Door Store Furniture

The Door Store Furniture

October 14, 2006

I purchased a bed from the The Door Store six weeks ago and still have not received it. And, unfortunately, I had to make a deposit to order the bed and I now can't cancel my order but for a store credit.

The Door Store has the WORST customer service I have dealt with in a long time. In a city full of quality furniture stores, I'm floored that this place is still in business. I hope that this comment reaches as many people as possible, as I can't express how irritated I am with this company.

When I called to order the bed, after having seen it in a physical store once, I reached a nasty woman who was barely interested in taking my order and credit card information. I figured that I just fell on a bad seed and placed my order anyway. I was told that it would be delivered within 3-4 weeks; which although a long wait, I was prepared to deal with. After 5 weeks, I called and spoke to the store manager who told me that, well, the delivery wasn't "that" late and I should be patient. Irritated, I told him that this was unacceptable and I needed to know when it would be arriving. He promised me that someone would call me within the next 2 days. A week went by and I heard nothing.

So, I called the customer service department back and they told me that my bed had arrived and they could now deliver it. Oh, thanks... Wasn't anyone going to notify me? I was then told that it could be delivered only a week later as their trucks were full. At this point I was livid. My bed was going to be delivered 8 weeks after I ordered it and none of the Door Store employees gave sh*t.

Irritated as heck, I asked to cancel my order, but they reminded that all I could get was store credit. None of the 4 people I spoke to in my interactions with this company were of any help. Now I have to wait another week to get a bed that I ordered two months ago. My fingers are crossed that they'll actually deliver it, and that it's not a piece of junk.

There are so many great furniture stores in New York. Take my advice, stay far away from The Door Store. They suck.

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on july 8, 2008 I bought a table an 4 new chairs. paid almost 1,400 dollars for it. 1 month later chairs were falling apart. call the store they told me to call customer service. marla, who just so happen to be the superiser. was nasy, insulting, said she found it hard to believe that the chairs broke after just 34 days. found out after 3 phone calls the chairs are factory demages. did I get 4 new chairs, nooooo what I got were 4 chairs that were redrilled, so I payed for new an got 2nd.