Wall Unit Purchase - Moda Furniture

Posted on Saturday, October 14th, 2006 at 12:00am CDT by 3346fc54

Company: Wall Unit Purchase - Moda Furniture

Category: Other

Wall Unit Purchase - Moda Furniture

October 13, 2006

On Sept. 20, 2006 we visited Moda Furniture store in River Edge, NJ. We found a wall-unit we really liked and inquired about the price and availability. Our salesperson, Amir P., checked with someone and we were told there was one unit in a warehouse and it could be delivered to us on Wed., September 27th. As a side note, the delivery was after 2pm when an early morning delivery was requested. The unit arrived damaged and we immediately filed a complaint with delivery persons and the store customer service people (Julie and Madeline). We were promised repair service for October 11, 2006. After reviewing unit in further detail, we found many more problems with it. So, on September 29, 2006, my husband visited the store to discuss the lousy way we were treated and the manager, Serge, indicated a person would come out to look at the unit Monday, October 2 in the evening. On his way out of the store, he visited the showroom location where our wall unit sat. He found the floor model was gone (and sitting in our TV room), plus the missing glass from our wall unit was perched against the wall. It was broken and there was glass on the floor. No one came on October 2 and two calls to Madeline went unanswered. The following day I filed a dispute with American Express. We waited until October 12, 2006 and when no one showed up for the 2nd original appointment, we visited the store yet again. Serge tried to blame the service repair guy for not showing up and tried to schedule another repair appointment. We repeatedly asked for a fair price to be paid on a "USED, DAMAGED" piece of furniture and all we have been offered is a repair. We explained there is glass, a shelf and bulb missing, which he indicated the repair guy couldn't provide for us. We are no scheduled for another appointment on Monday, October 16. My word of warning to anyone who reads this --- BEWARE OF MODA FURNITURE PURCHASES. Thank you, Sandy


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