USB frog massager from USBgeek.com

USB frog massager from USBgeek.com

March 7, 2006

I purchased two items from USBgeek.com. A USB powered frog massager and USB powered hot plate. My problem was with the massager. When it arrived it was packaged with a USB cable but it was not a USB powered, it was battery powered. It took two months of approximately 15 emails to this hong kong based company to get them to acknowledge that I received a different product than I purchased. They finally sent me the correct frog after this difficult process and as a conscientious consumer I immediately exchanged the wrong product and sent it back in the mail to them per their request. I spent $8 in shipping to return this product and I was promised a refund as the error in sending me the wrong product was their mistake. Two months later I heard repeated claims they did not receive my return and now upon emailing the company I receive no reply regarding the shipping reimbursement. My expenditure for the items I purchased increased by $8 and my dealing with this company were stressful and unsatisfactory. My recommendation is to find your USB powered products elsewhere, this company is not to be trusted. Kim

Washington DC

Click this link to e-mail the message author: Email User