Sprint has harrased me a lot

Sprint has harrased me a lot

March 6, 2006

I am using sprint wireless since last 10 months now and have continuous issues in paying my bill. I am a student and came to US about 13 months ago. Obviously didnt had a credit and so paid $ 125.00 deposit to get service and signed a year long agreement with them. Have been charged close to $ 12.00 per month as taxes on my $ 45/month plan. I used to pay my bill onphone for initial 3 months or so but then they stopped accepting my payments on phone and forced me to at the sprint store everytime. I do not drive as yet and it is increasingly invonvenient for me to find a sprint store and get there and pay my bill. The company encourages payment at Western Union or Radioshack for the payment of bills. Both of these agents charge a fee to accept Sprint payments, the fee ranges from $ 5.00 - $ 7.00. Someone please tell me how far is it justifiable to pay an extra 10-15% just to be able to pay your bill.

My account, because it didnt have a good credit history when I started, is not eligible to make online, onphone payments. I recently spoke with one customer service agent who was very blunt and misbehaved in dealing with me and telling me that there is nothing that she can do about it. When I insisted on talking with the manager, I was told that they dont have a manager but a supervisor and it will take several minutes for him to come online. On my asking her for location close to the Zip code 94538 where I can pay my bill, she told me that I should go to New Park Mall and there is one Sprint store and one Sprint Keosk where I can pay my bill, I took public transportation to get there just to pay my bill and to my surprise, both of them refused to accept payments saying they are not setup for accepting payments. They tried to redirect me to the Radioshack or Western Union which I obviously do not want to go to. I do not understand how will it make a difference if I can pay my bill using one credit card at the sprint store and using the same credit card on phone or online.

One top of evrything, at 1.00 AM in the night, I get a text message from Sprint Customer service that to avoid diconnection, I should call them instantly and upon calling them, they are not available to answer the call.

This is the height of harrassment and am really really irrirated by the conduct of the personnell and the company policy which is illogical and immoral.

I want to get out of this plan but have to pay a charges for breaking the agreement in between. Can you please help me deal with this situation.

vivek

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