Hotpoint tumble dryer

Hotpoint tumble dryer

March 30, 2006

We took delivery of a new Hotpoint tumble drier on 29 October 2005. At first it worked perfectly but approximately 6 weeks ago the heater failed. How I wish I had recorded in detail from day 1 every phone call that has taken place between myself and people at Hotpoint. I will keep a record from day 1 in future. Despite the fact that the machine informs you of the nature of the fault engineers arrive with no appropriate parts on the van. It seems to mean that about ten days passes between reporting the fault and an actual repair. In our case a fault always shows itself again about twenty minutes after the engineer has left. Another 10 days of delay follows. I have twice been promised a new drier only to have this offer rescinded by the next person I speak to. As usual you are not allowed to speak to anybody on the phone who is actually authorised to do something. Meanwhile in all the cold and wet I have had no means of drying clothes for 6 weeks. I am at the end of my tether. They have promised another repair for Monday. We are profoundly dissatisfied and disillusioned. Hotpoint will certainly not figure in our purchasing in the future and we would have to advise others against it. Is there any way out of this impasse?

Gill

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