mpc1000 v2 black / service repair

mpc1000 v2 black / service repair

March 30, 2006

June 8, 2006 - Consumer Follow-up Message - From: Email User

This product was repaired and returned to me in good condition. The repair guy told me a cord on the inside came loose. Yeh right I work in the IT business. I build computers. What cord. :)

Akaipro - I purchased a mpc1000 v2 black at guitar center in Southfield, MI on 3-11-06. On 3-25-06 my new mpc1000 functions keys and shift button was not working. I called guitar center in the city where I live Grand Rapids and they told me they couldnt help becuase it was pass the 14 day return policy on proaudio. Hmmmm. I called akaipro and they took my complaint on 3-26-06. They offered to pay for shipping and return and fix the problem with the new system. They said we will email you a shipping label for your problems since it we a new system. On 3-27-06 no shipping label. I called akaipro again and they said the shipping label was sent. On 3-28-06 no shipping label wasnt sent. I called akaipro to find out if my information was taken correctly. Yes the information was correct but no label. The clerk said UPS handles the sending of the label. Hmmmm. I thought should I call UPS. No. Its not UPS problem a $1499.00 system broke down. I called today on 3-28-06 and asked where can I send my broke mpc1000 v2 black for repairs. The attendant gave me HQ out of Rhode Island with no questions about bad customer satisfaction. Its like she knew the label never went out. I am sending this machine today with my own funds. I believe they want time to elapse on it because its new. Please post this information on this product so others can see the quality of service Americans offer with foreign products. If service is bad I assume repairs will be also. I see me in court within three months with a lawsuit. Defective product MPC1000 v2 black

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