Belk Dept Store / Hattiesburg, MS

Belk Dept Store / Hattiesburg, MS

March 30, 2006

Belk Dept Store / Hattiesburg, MS ...for the past 1 hour I attempted to call Belks in order to verify they stocked a certain item in the bedding dept. The telephone switchboard operator transferred the call to a phone which rang 40 or so times...no one ever answered...in frustration, I tried again and was given the dept direct number...again about 40 rings..no answer...I then called L.D. again...asked for the manager and was told by another member of management, sorry she is gone for the night....so, I voiced my displeasure to this guy...he stated as did the original switchboard operator that once a call is transferred, they have no further control over the call. I explained to him (John Clayton) that to allow a phone to ring continuously without at least going on the line and telling the customer, "I am with a customer, I will be with you in a moment"...is unacceptable and improper in any business situation. He finally agreed after some excuses which do not fly. He actually stated that late at night, near closing time, some departments have only one clerk who cannot answer the phone and wait on in-store patrons....thus, please take my advice...since this seems to be STORE POLICY at all BELKS, avoid the place, especially near shift endings. I make this prediction, those dumb employees who do not seem to have any proper telephone training or elect not to use them will not long have a job...as with this attitude, BELKS will soon be out of business. No sane would-be customer will stand for this type business relations. Good luck shoppers, go elsewhere. THEY ARE LOSERS!

Click this link to e-mail the message author: Email User