Ashely Furniture HomeStore

Ashely Furniture HomeStore

March 29, 2006

Ashley Furniture

HomeStore

St. John’s Town Center

4621 River City Dr.

Jacksonville, FL 32246

I ordered a 3 piece sectional on 2/18 in Jacksonville, FL. The salesman had me sit down with him at his computer and pick out a delivery date with my husband. The first date available was 3/1. However, my furniture didn’t arrive and when I called I was told the sales people cannot determine delivery it is on the bill. It was on the bill as delivery on 3/29. The customer service rep. then confirmed that she saw it in her database as arriving on 3/24 and delivered on 3/29. I really would have appreciated if we were told this from the beginning because I had already given all my furniture to charity and now had to pull in some lawn furniture to sit on for 4 weeks!!!

It gets worse. I called on the morning of 3/29 to confirm the delivery for that day and I was now told it would arrive 4/4. Not once did Ashley Furniture tell me the truth or take the time to call me to let me know. I then called to complain to customer service and ask for a refund of my $99.99 charge for delivery. Their response basically was “No” were won’t give you a refund, but here have a $50 gift certificate to the one place I WILL NEVER SHOP at AGAIN…Ashley Furniture!!!!

L.

Jacksonville, FL

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