Robey's Wholesale Pillow Inserts, Valdese, North Carolina

Robey's Wholesale Pillow Inserts, Valdese, North Carolina March 29, 2006

We ordered 3 different styles of pillow inserts from Robey's website on Sunday March 19, and paid over $50 extra for Priority Mail shipping. The next Friday when no order appeared, we emailed Robey's, and received no response. The following Wednesday we called only to have a whiny woman begin telling us about her recent health problems, and admitted that 10 days after placing our PRIORITY order, that it had not even been sent out yet. I asked why she had not responded to my email, and of course she claimed she never received it. I asked why she didn't send a notification as a matter of course to inform me that my PRIORITY order was delayed. She said she didn't think that was necessary! Sharon Wycoff took no responsibility for any of her actions. She had a justification for every screw-up, including telling me that the US Post Office doesn't deliver mail to Hawaii, where I live! Then she hung up on me. This stupid little outfit deserves to go under. I wouldn't dream of making excuses to my customers, much less insult them. Avoid Robey's Wholesale Pillow Inserts. -Richard

Keaau, Hawaii 96749

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