Fountain Blue Pool Service, Inc.

Fountain Blue Pool Service, Inc.

March 20, 2006

My Complaint about Fountain Blue Pool Service, Inc.

I'm sending my complaint in the form of a letter which I mailed to the President and Owner of Fountain Blue Pool Service, Inc. on March 20, 2006.

Enclosed you will find a copy of a Water Analysis as of Friday, March 17, 2006 two days after your representative serviced our Spa, and picture's of our Spa deterioration over the last three years. Our Spa was constructed by Blue Haven Pools three years ago. We were told by Blue Haven Pools that we would be covered for any damages for a total of three years if we took your services. Your present representative, Raymond Palazzo and previous service representative's over the last three years have ruined the finish of our Diamond Brite. As we have been told by reliable pool water analysis and refinishing companies the original surface of the Spa was done correctly until your company and service's of the wrong amounts of chemical compounds caused its deterioration. Referring to the Water Analysis sheet you can see that the Calcium and Stabilizer amounts are low. As I mentioned before our Spa is only three years old and now looks as though it is ten years old. This is not ethical work on our job site. As a result of poor workmanship we are refinishing and prepping once again at a cost of $1250.00. We feel you are responsible for this amount of repair to our Spa. I gave you one last chance to remedy this situation by calling your company and asking for a supervisor to take a look at our Spa on Friday, March 17, 1006 and was told he would come to check it on Saturday, March 18, 2006. I waited until 12:00 p.m. and then called once again to check to see what time he would be stopping by and got a recording. After waiting all day for your Supervisor no one came to my residence or called to let me know they couldn't make it. This kind of disregard and behavior has happened often in the past three years. Being a loyal customer going on four years, why would your company act this way. That was our last and final attempt to deal with Blue Haven Pools and Fountain Blue Pool Service, Inc.

cc: Better Business Bureau

cc: Dept. of Fraud Commission

Enclosures: Pictures of Spa & Copy of Water Analysis

Betty

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Comment On This

As a former owner at a local pool store, sub-contracting or referring work to other companies can be tricky. You can get complaints and even lose your existing customers because of companies like Fountain Blue Pools. We referred to them when they first opened in the late nineties until 2001/2002 and I can honestly tell you that they are the absolute worst when it comes to servicing pools. They never added the chemicals they were supposed to and we had many complaints about the condition of customer's pools and their Diamond Brite finish because of FB Pools. They would resurface our customers pools and then pressure the homeowner to sign with their monthly cleaning service threatening warranty voids if they didn't. In the end homeowners would visit our store to check their water samples when they thought there was a problem. Almost always the chemicals were way off and the Diamond Brite had been ruined. Lisa from Fountain Blue would always deny any wrongdoing. FYI

Diamond Brite and other pool surface aggregate manufacturers, require computerised monthly water test results in order to claim any warrantee or redo's. Fountain Blue Pools DOES NOT KEEP RECORDS OF YOUR WATER SAMPLES. If they service your newly completed pool, YOU HAVE NO RECOURSE. good luck all!