Ascentive Software Company (www.ascentive.com)

Ascentive Software Company (www.ascentive.com)

March 15, 2006

Ascentive Software Company (www.ascentive.com) Software: ActiveSpeed Software did not live up to claims: my dial-up speed did not improve and actually caused other problems on my computer Website states that there is a 30-day money back guarantee of this software. I told them I was not satisfied within 16 days and they refused to refund my money. Do not buy from this company. Lynda

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I purchaseed ascentive High Speed service on 12/16/09 expecting it would speed up my computer as advertised,but it did not meet the standard that was advertised. there was also two payments

of $47.85 drawn from my Checking acc.card. since I am not please with the service, please discontinue and return back to account.

Thank you

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i really want your products remved from my computer.it is really no good. i am tired of telling you thisand am going to report it.

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i tryed your i month free offer. i do not want your product please refunt my money as per your advetizing .dennis ohara at laohara AT shaw.ca

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I have been a computer tech for over 10 years, and there is no such software that will do what this software claims.

One of the main reasons your computer is slow, is Microsoft thinks that any software you install, has to start up when the computer starts. The best thing to do for your computer is:

Click on Start

Click on Run

Type in msconfig <enter>

Go to the Startup Tab

Remove everything but your Antivirus.

Click ok to reboot.

When the computer reboots a box will appear.

"System configuration utility has changed..." Put a check mark in the box so it doesnt come up every time you re-boot. You will be amazed how fast your computer boots and shuts down.

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I must agree with all complaints here. This company did nothing to improve my computer, it only aided in slowing it down, requiring constant reformatting, and sheer frustration. My next step is to put in an official complaint to the BBB and Consumer Affairs. They are a disgrace!

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I would just love to know how to contact them. When you want to cancel, they give you the run around and you cannot send an email because whatever they are asking, does not apply to your situation. I just want to get them off my computer and want to get rid of all contact with them. I don't remember exactly what I signed up for - but basically it was for a free trial of their software. I do not remember if I gave them any banking info.

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yeah they ripped me off too, the pcscan pro thing. they double charged my card. i cancelled the very next day, but they emailed me and said the only money refunded was the one charge, i said, what bout the 2nd charge aholes!

i also filed a report with the BBB against them to get my money back.

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I don't know how you and 3 others like you get on my computer and keep poping up everytime I try to do something.

I WANT YOU OFF. NOW!

You WILL me with instructions on how to delete you.

I will hear from you very soon, unless you want to be reported along with the rest.

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I agree. I ordered the software and it totally froze my computer. I am contacting my credit card company to NOT pay.

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I ordered ascentve and it made things alot worse. I had to reformat my computer and lost a pile of information. I emailed thecompany and received no reply. This company is a scam and is being advertised on tv. Somebody should contact the brodscasters.

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This pc speed scan pro did nothing to speed up my computer. I downloaded it yesterday Thursday June 26, 2008 and it does nothing you said it would do. I would like my money back. I will get with the credit card co. and tell them not to pay you people..

Charles Johnson

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I have Active Speed, Scan and sweep,and I cannot remember my Id Or My Password.can you send me an email with this infirmation.

Anna Crouse

26258 Three Notch Rd

Mechanicsville, MD 20659

301-373-4799

pscrouse2 AT netzero.com