Carjet / Centauro Car Hire Spain

Carjet / Centauro Car Hire Spain

March 1, 2006

Alicante Airport - Spain Sorry about the length and format of this Email - but I thought it was worth including - summary - used a hire car arranged by Carjet with Centauro - had wheel damage when collected - Centauro consulted & confirmed it was ok - when car was returned it was checked and passed inspection and our deposit was returned - when we got home we found Centaurio had taken 200 Euros from our bank account - they claim thet subsequently found a damaged spare wheel in the boot of the car - we did'nt do it - the damage we originally reported obviously suggestes this was done by the previous renter - Carjet and Centauro are not answering our Emails or letters Can we do anything ? Thanks for your help Linda

18th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 28 February 2006 10:22

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 17th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 26 February 2006 11:21

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 16th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Linda

Sent: 24 February 2006 10:33

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 15th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 23 February 2006 10:39

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 14th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 22 February 2006 14:08

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 13th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 20 February 2006 12:28

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 12th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 18 February 2006 13:33

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 11th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 16 February 2006 11:07

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802 10th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 15 February 2006 11:21

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 9th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 13 February 2006 09:41

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High 8th Email - Carjet - Customer in distress - please reply to my points a thru e Ron Chrisp -----Original Message-----

From: Ron

Sent: 10 February 2006 09:29

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High Carjet - please reply to my points a thru e

Ron Chrisp

-----Original Message-----

From: Ron

Sent: 09 February 2006 10:09

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802

Importance: High Carjet - please reply to my points a thru e

Ron Chrisp

-----Original Message-----

From: Ron

Sent: 07 February 2006 16:48

To: Sara; Email User; Email User

Subject: RE: 26504746 C06-004802 The matter is not closed Sara - I am a Carjet customer with a problem - you are Carjet Customer Services are you not? The matter will be closed when my problem is resolved. I require from you (for legal reasons) answers to my points a thru e. Please be aware that I am now accruing a catalog of unhelpful and uncaring correspondence from you as a representative of Carjet. If YOU personally are not prepared to help me then I would be obliged if you would escalate this to someone in your organisation who will - per a) in my Email 3/2. Ron Chrisp -----Original Message-----

From: Sara [mailto:Email User]

Sent: 07 February 2006 16:40

To: Ron Tiscali

Subject: Re: 26504746 C06-004802 Dear Mr. Chrisp,

If you have consulted a lawyer then that person should be able to give you all the information you need. Your voucher was to pay on arrival, you paid Centauro and signed their contract. I am unable to respond to this. As far as Carjet is concerned, the matter is closed. regards

Sara Ron Tiscali wrote:

Having consulted an Eversheds/English lawyer Sara, I am obliged to ask you another question

e) is the rental contract with you or with Centauro and therefore governed by English Law or Spanish Law? He has confirmed that also said under the terms and conditions the car should be inspected and if both parties are happy ie agreed that there is no damage to the car, the deposit is refunded. Furthermore he has advised that they have no authority to take money out without our consent. Please forward replies a-e immediately (nothing since 3rd February). Ron Chrisp All recipients to escalate this to the highest authorities in Carjet & Centauro -----Original Message-----

From: Ron

Sent: 07 February 2006 10:00

To: Sara

Subject: RE: 26504746 C06-004802

Importance: High My Email 3/2 refers - please reply specifically and comprehensively to points a thru d Sara Third time of asking Ron Chrisp -----Original Message-----

From: Ron

Sent: 06 February 2006 17:31

To: Sara

Subject: RE: 26504746 C06-004802

Importance: High My Email 3/2 refers - please reply specifically and comprehensively to points a thru d Sara Ron Chrisp -----Original Message-----

From: Ron

Sent: 03 February 2006 22:43

To: Sara

Subject: RE: 26504746 C06-004802 Sara - yes he does - he has Emailed me before on a separate matter - for legal reasons I need you to confirm

a) that this has been escalated to the highest management/customer complaints authority in Carjet (the TV program Watchdog need to know this)

b) your full name, address, title and role within the organisation

c) that, despite the obvious evidence in my favour vindicating us of this accusation, you will no longer help me with this matter

d) that you refuse to answer my direct question about Centauro's abuse of my debit card Please reply to points a thru d comprehensively - then I will refer the matter to my solicitor (and the media) Mr Chrisp -----Original Message-----

From: Sara []

Sent: 03 February 2006 17:37

To: Ron Tiscali

Subject: Re: 26504746 C06-004802 Dear Mr. Chrisp,

David Croft does not reply to clients. I can only suggest you refer to your solicitor Kind regards

Sara

Carjet.com Ron Tiscali wrote:

No reply from David Croft yet Sara

Mr Chrisp

-----Original Message-----

From: Ron

Sent: 02 February 2006 11:13

To: Sara

Subject: RE: 26504746 C06-004802 Sara - I am grossly dissatisfied with this reply - I swear on my life that I did NOT burst a tyre and/or change the wheel - can you not see that the damage mentioned on the contract surely suggests that the renter BEFORE me changed the wheel and left the flat tyre in the boot of the car ????? I did not check the spare tyre (do you expect your customers to?) when I picked the car up - I just looked for external damage and reported what I found - it is surely more likely that the spare wheel was damaged when I first took the car ... and Centauro staff had not reported it Centauro checked the car fully when I returned it (in my presence) and confirmed it was ok - they returned my deposit - surely they cannot subsequently (when I am not there) say they suddenly found some damage and retrospectively charge me for it - that is unethical if not illegal You have never answered my question about them using my debit card - I gave them no permission to take any monies from it - how could they do so without my signature? Please respond directly to this question. I am just repeating myself over and over again Sara - please escalate this even higher - to David Croft himself please. I have rented via Carjet many times (and had planned to many times again in 2006 - I have a house in

Spain) - please check my records - I have however never been with Centauro - if this is not resolved I will NEVER use Carjet again and discourage my many English friends and colleagues from doing so - please see the link below - I even recommend you on my website ... at the moment

Ron Chrisp

* and even if there was a burst tyre - why am I being charged for a new wheel - to repair or replace a burst tyre would only cost a few Euros - not 200 !! Please rest assured - I will not accept this situation and will be referring it to my Spanish solicitor -----Original Message-----

From: Sara []

Sent: 02 February 2006 10:47

To: ron

Subject: Re: 26504746 C06-004802 Dear Mr.Chrisp,

Centauro confirm to me that:

1) The damages pointed out on the contract and that the agent referred to was DANOS SALIDA (Damage Out) 15 BAJO LATERAL DERECHO HUNDIDO ( damage to right bottom side dent) 17 FALTA TAPACUBOS DELANTERO DERECHO (missing wheel hubcap/trim)

2) Upon return of the vehicle they detected that the spare tyre under the carpet was burst, the charge was for the replacement wheel

3) You confirm that you did not use the spare wheel but Centauro confirm that the wheel was in perfect condition when you collected the car otherwize there would have been a note stating the damaged wheel. (they couldnt have let you have the car without a spare wheel anyway.

3) Centauro confirmed that you pointed out to them about the missing hupcap on one of the wheels (on the car not in the boot) Considering the above facts and what was noted on the rental contract you signed and confirmed we are unable to take this any further as Centauro have proceeded according to contract. Kind regards

Sara Vazquez

Customer Service Manager

Carjet.com Sara

this is absolute rubbish - we did NOT burst a tyre on the car - when we picked the car up, one of the front tyres was missing a wheel trim (it may even have been the spare tyre, we don't know) - we reported this to Centauro and they said they knew about it we returned the car to the "clean area" - it was driven 100 yards by the Centauro rep to a parking bay next to their office (how? if it had a burst

tyre) where it was inspected - it passed their inspection!!! - and they refunded our 150 Euros deposit - had there been any damage (which there most definitely was not) we should have been informed there and then after their inspection we are thoroughly unhappy with this reply - please investigate further - in fact this is absolute nonsense if you do not settle this to our satisfaction we will take legal action - Centauro should not have deducted ANY monies from our account without our consent - AND SIGNATURE ... this looks like a scam to me and we will not rest until it is exposed please escalate this to David Croft immediately we use Carjet many times per year - check our records - we have a home in Spain - we will never use Carjet again unless this is resolved to our satisfaction immediately Ron & Linda Chrisp -----Original Message-----

From: Sara []

Sent: 27 January 2006 10:47

To: ron

Subject: Re: 26504746 C06-004802 Dear Mrs. Chrisp,

Centauro have informed that they charged you € 200 for a burst tyre. Kind regards

Sara

Carjet.com Linda Tiscali wrote:

We hired a car from Centauro (via CarJet) 14-24 Jan. When we picked it up it was slightly damaged so we reported it to your office - you said it was OK and you knew about it, so we took the car as it was. We paid 189 Euros and a deposit of 150 Euros for using a Debit Card. The deposit was refunded when we returned the car 24/1 and you had inspected it and declared it was ok. I have noticed today that you have taken a further 200 Euros from my La Caixa Bank Account - this does not have my consent - please refund it immediately and explain why you took it. We are regular users of CarJet but will cease immediately if this is not resolved mucho pronto. Mrs L C

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