2003 Ford Explorer Limited Edition from Bill Williams of Springfield Ford at 50 Baltimore Pike, Springfield, PA

2003 Ford Explorer Limited Edition from Bill Williams of Springfield Ford at 50 Baltimore Pike, Springfield, PA

June 29, 2006

This letter is to advise you that I plan on writing to every news source I can find, every Internet News Portal, and every newspaper to advise them how your company treats customers. If Ford claims that they have no affiliation with this organization, they should make sure the Ford name is removed from this place of business. On June 20, 2006, I purchased a 2003 Ford Explorer Limited Edition from Bill Williams of Springfield Ford at 50 Baltimore Pike, Springfield, PA. While my wife, my child and myself were looking at the vehicles on this lot, I saw the Explorer and checked it. However, I did not want to purchase this vehicle because the tires were bald. I stated this to Bill, and he said, “We can put new tires on it if you want!” I think the asking price was $14,500. After he said this, I decided to take the truck for a ride. We left that night, and decided it was too much. A half hour later, Bill called us at home and said he wanted the sale. The new tires were brought up, and a price of $12,000.00 was offered. After my wife and I spoke about it, we decided to buy it. We did, and bought the truck for $12,000.00. We also traded in my 2000 Ford Ranger, which they gave me $3500 for. It was 9:30 at night, and the tires had to be ordered. I never even had the detailing done on this vehicle. It has been 8 days since our purchase, and the car has been in the shop a total of 5 days. Both times because the air-conditioner did not work. I had it at the shop on the second day after purchasing it, and they kept it, saying they fixed it. After I picked it back up, I drove it right back an hour later because there was no change (absolutely) no change in the air-conditioner. This time they had it from Friday to Monday afternoon. Today, (Tuesday), I called Bill about the tires. He said he didn’t recall stating that. Then he said that he did in fact recall saying it, but since they lost so much money on the sale(Which is BS), they wouldn’t do it. Then, he went back to saying he never said that. I may not be able to do anything from a legal standpoint about this because I stupidly never got anything in writing about the tires, but I can in fact let every single news portal, and every person I know aware of Ford’s dealings. Why in the world would I trade in a truck with newer tires for a truck with bald tires that wont even pass inspection (barely). I would never have purchased this vehicle with $800 worth of tires to have to be purchased. I will never stop emailing this story to everyone. I think Ford did a dirty trick and if they lied to me, they will lie to others as well. Robert

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