OctopusTravel.com

OctopusTravel.com

June 29, 2006

OctopusTravel.com charged my bank card/bank account for an unauthorized charge. I have phoned, emailed and faxed numerous requests to release the funds as I do not have any travel plans. My bank will not release the funds nor place a stop payment on the charge due to it being a pending transaction.

6/26/06

Octopustravel.com

GBGB 667761

$678.41

Changed

6/27/06

OctopusTravel.com

London GB 667761

$681.78

6/28/06

(Still Pending)

6/29/06

(Still Pending)

I was told by the US Office that they could do nothing cause it is out of London. They claim they instructed the London office to contact me to resolve. No one has called me. I have received email automated messages stating they received my emails. I faxed the bank information to the US Office. I feel I should not have to incur international phone fees to contact London that they should have to contact me at their expense. I have changed my online password and closed the bank account.

Following is all the information I have on them

OctopusTravel.com (USA) Limited

599 Broadway, 9th Floor

New York, NY 10012

1-866-462-8678

001-212-843-9794

Fax 212-843-9733

+44 (0) 808 141-8888

Email User

Email User

Email User

Phyllis

Springtown, TX 76082

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