Aveda Concept salons

Aveda Concept salons

June 29, 2006

July 21, 2006 - Consumer Follow-up Message - From: Email User

Since I wrote this letter, Aveda corp. has offered to reimburse the expenses of the "hairdo" They were gracious and thoughtful. My take on them now? Awesome customer relations!

June 29, 2006 - Consumer Message:

Pure NV Salon and Spa, Upper James Ave Hamilton Ontario

Kasha, 258 Locke Street South, Hamilton, Pure NV Salon didn't wash my daughters hair, do the head massage, just curled her already wavy hair. They charged $48.00. I called and explained that I got my hair cut, blowed dry and curled for $50.00. They claimed that hers was a special occasion (graduation) and that was a different category altogether and the staff should have explained it when she booked the appointment. They didn't do that. The management feels that they are correct and frankly, I have never heard such nonsense from a business owner. He also mentioned that an Aveda Concept salon doesn't mean they have to follow a standardized format. The second salon in this town, called Kasha, seemed better, until I got two very bad haircuts by the owner. Instead of fixing the first one he made it worse! I mentioned that a $70.00 haircut should be of a better quality than say, a $25.00 one. He shrugged and that was that. My take on Aveda? Total ripoff.

Comment On This

How unfair is that? I was not even aware of any problem until now (February 4th, 2008). I don't recall having to re-cut any one's hair in the last 10yrs. And I still have a full client list. Imagine that.