Travelocity, website misleading price quotes

Travelocity, website misleading price quotes

June 28, 2006

June 28, 2006 Dear Sir or Madam, Subject: Travelocity, website misleading price quotes COMPANY: Travelocity 3150 Sabre Dr. Southlake, TX 76092 888.872.8356 Email User http://svc.travelocity.com I am writing this letter in order to complaint and make others aware of the misleading price quotes given by the Travelocity website. Last year I was unfortunate enough to fall prey to this misleading price quotes twice. Both times, I had situations where I was purchasing a airplane ticket last minute, and was on a hurry. I searched their site, and found the tickets that I felt met my price range, and as I purchased the ticket. I later found that the price I paid was $40 to $60 more than what was quoted. By the time I found out about the price difference, it was too late and my credit card was charged the added amount both times. I contacted the website consumer contact number for the website, and was told that this was because the airlines would some times would up their price last minute. This is even though I know they purchase the tickets before hand from the airlines on bulk (allowing for the cheaper prices), so why would the price change because of the airline? On any case, once again today I found myself with a family emergency requiring last minute tickets. I went to the website and was quoted the following flights from Orlando to San Juan: * Two flights quoted TOTAL price of $201ea * Two flights quoted TOTAL price of $217ea I decided to call before hand to verify the prices, just to find out the following actual prices for the above: * The two flights quoted for $201 were actually $381. A $180 difference. * The two flights quoted for $217 were actually $417. A $200 difference. When I inquired about the difference from their website they told me the same story about the airlines. When I said that it was a misleading price quote, I was told yeah it is a bit high, but is normal. On any case, I feel that especially for individuals on my situation where you dont have the time to fight back because of a family emergency, you end up been taken advantage off. NOTE OTHER COMPLAINTS FILED WITH: BBB/Ft. Worth (Fort Worth, TX) 101 Summit Ave., Ste. 707 Fort Worth, TX 76102-5978 Phone: 8173327585 Fax: 8178820566 Email: Email User Web: http://www.fortworth.bbb.org COMPLAINT NUMBER: F07E4-E2F1F-79449-AB990-23D9F-A5ADF-AE Consumer Affairs www.consumeraffairs.com Federal Trade Commission (FTC) Bureau of Consumer Protection https://rn.ftc.gov www.complaints.com Sincerely, Arturo Savannah, GA 31410

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