Charter Communications - St. Louis, MO

Charter Communications - St. Louis, MO

June 27, 2006

I had just paid my cable bill and my television quit on me. I called Charter to tell them to disconnect my cable and told them that I would look forward to receiving my refund. The person I was talking to said that I would have a refund coming. I have called the number listed on the cable bill 5 or 6 times (or more) and am told each and every time that it takes up to 6 - 8 weeks to get my refund back. Yet, if I didn't pay my cable bill in 6 weeks, my cable would have been disconnected. I have been told by the customer "service" (what a joke!) that the refund had to go through a process and had to go through all the "little hands" and that it can take up to 6 - 8 weeks (or longer) to get my refund back. I have called the number listed on the cable bill 5 or 6 times and can not get any help. Each one puts me on hold and supposedly goes to talk to someone who can help me. Actually, they are probably going to have a good laugh at my expense. I have not found anyone who is of any help. I was told Friday afternoon when I called again that Charter Communication has to make sure I don't owe them any money. That is crazy. Charter Communications owes me a refund and the company is taking its sweet time getting my money back to me. This is not a good company to do business with. If and when I get a television, I will not use Charter Communications, because I have seen how they treat their customers so shabbily.

Someone from Charter called me to ask me why I had my cable disconnected and I told her my tv died! Wow! She even asked me if I thought I would get a television before July. I told her I probably would not be able to get one by then. If I had known then that it takes an act of Congress to get a refund back from Charter, I would have told her that if I get a television, I certainly will not use Charter. After I had gotten off the phone with the woman, I thought, maybe they had some kind of special offer. I called the number listed on the bill to see if Charter had a discount for Senior Citizens and come to find out they think a dollar a month is a discount. Count it - one whole dollar $1.00. Where on earth could I spend a whole dollar I had saved from the so-called senior discount??? I have to think real hard to figure that one out.

Right now, I am a senior citizen waiting to get my refund check from Charter. I am on low fixed-income and I was having a hard time paying my cable bill. Now I am having a hard time waiting and waiting and waiting while Charter people have to go through "the process" and it has to "go through all the little hands" and wondering if they will ever get my refund check to me. I was told that the check was cut Thursday the 22nd of June and, of course, Charter is still trying to see if I owe their company money...NO, CHARTER COMMUNICATIONS OWES ME A REFUND. WHEN ARE THEY GOING TO SEND MY REFUND TO ME? I should have contacted Jay Nixon at the same time that I called to disconnect. I didn't know it was going to take SO long to get my little refund back.

This rather unpleasant experience with Charter has left me with a bad taste in my mouth and I will tell everyone I know to not ever do business with Charter. Charter will lose one customer and another and another...like dominoes.

It is a shame that Charter has chosen to treat customers like they are peons. What is really a shame is to say that Charter has customer service.

Still waiting for my refund, I am

Jessie

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