Sofa Express, Sold me furniture then sold the furniture to another customer

Sofa Express, Sold me furniture then sold the furniture to another customer

July 6, 2006

Sofa Express Dayton, Ohio -----Original Message-----

From: KIM ELDRIDGE [mailto:Email User]

Sent: Wednesday, July 05, 2006 3:40 PM

To: Smith, Linda

Subject: Furniture order Ms. Smith, We are sorry for the miscommunication in regards to your order, unfortunately the items in the ad that appeared in the Dayton Daily News on June 11th were oversold, and that made it impossible for us to deliver the product you wanted at the delayed date requsted of July 31st, 2006. I have voided your orders in our system and I have attached a copy of your refund slip to this e-mail. We have refunded $286.00 back to your Mastercard. The funds originally intended to be financed have not been sent in, and have been cancelled as well. You can cancel your Citifinancial account by calling 1-800-247-3527. Again I apologize for this inconvenience and I am sorry that we are unable to get you the product you purchased. Kim Eldridge Branch Manager Dayton Mall Dear Ms. Eldridge: Isn't it false advertising or fraud to advertise and sell products that you do not have? On the date of my purchase I was told the merchandise was in stock in your warehouse. Your sales rep is the one who told me I could have the delivery date; regardless once purchased the merchandise should not have been sold to another customer. I spent the last several weeks purchasing over $600 worth of curtains that will now need to be returned. I painted my living room to match the furniture with over $100 worth of paint. I purchased lamps worth $72.04 which I returned yesterday. I also purchased over $200 worth of miscellaneous pictures and accessories for this room from various stores. I spent close to $1,000 plus a good deal of time my valuable time based on the purchase I made at your store. Please contact your area manager or store owner and find out how they are willing to compensate me. I was told that small claims court and/or Channel 2 News may be able to assist me in this matter if Sofa Express is not willing to make this right. Sincerely, Linda 937-313-ssss Click this link to e-mail the message author: Email User