Olympus America

Olympus America

July 14, 2006

Olympus America 3500 Corporate Pkwy PO Box 610 Center Valley PA 18034 I sent in my Olympus C755 digital camera to Olympus America because the plastic battery compartment broke and it won't close properly. Prior to sending it in to the California service center I spoke to one of the service rep. She told me a simple repair would be 35 dollar; a total reconditioning would be 185 dollar. She explained to me that the price quote of 185 dollar means total reconditioning including any problems with the digital components and lens. I stated it's not worth to spend 185 dollar on the camera and it is in perfect working condition except the battery compartment cover needs to be replaced. It is very difficult to get trough to the Olympus Service Center, because they don't answer the calls due to high volume calls, and get disconnected. Finally when I got trough Olympus America wants to charge me 185 dollar. What a rip off! I originally paid about 550 dollar for the camera since it's not under guaranty now should i just throw it out? If Olympus won't stand behind their own products for service with out ripping customer off, where will the consumer get help? I certainly won't be buying an Olympus digital camera.

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