VSNL Broadband Complaint - Pune Complaint number - 135466

VSNL Broadband Complaint - Pune Complaint number - 135466

July 13, 2006

Dear Mr. Banik

I am writing to you after going through lot of disillusionment in dealing with a TATA Company.

I am a Broadband Customer of VSNL at Pune (id: Email User )

My connection is not working for the last one week. I was able to reach a customer service representative by calling the helpdesk (020 5611 0121) after many attempts and spending many minutes on the phone.

I have sent many mails to the service email id (Email User).

Nor my problem has been resolved not has been there any response to my mails or any call to my phone.

I would like to escalate this issue to the highest level in your organisation as I never expected such unprofessional conduct from a Tata Company.

Please let me know what recourse do I have to make good for the loss that I have incurred as VSNL has not lived upto the expectation. I would want to get my fees refunded so that I can take the services of some other more reliable service provider.

Looking forward to a quick response.

Regards

Deepak

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