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Company: ROSS FOR LESS ON TUNNEL ROAD IN ASHEVILLE, NC

Category: Other

ROSS FOR LESS ON TUNNEL ROAD IN ASHEVILLE, NC

July 11, 2006

I WENT TO THIS LOCATION TODAY AFTER I WORKED A 12HR SHIFT. I WAS IN LINE TO MAKE A RETURN. I WAS BEHIND A LADY THAT HAD A PURCHASE. THE MANAGER TOLD THE FLOOR SUPERVISOR THAT SHE HAD TO DO MY RETURN. THE MANAGER ASKED ME IF I WANTED TO LOOK AROUND BEFORE I DID MY RETURN, I SAID NO. SO SHE TOLD ME I HAD TO GET IN LINE. I WAS ALREADY IN LINE. THERE WAS A CUSTOMER BEHIND ME WITH A BUGGY FULL OF ITEMS, ONE OF WHICH DIDN'T HAVE A TAG ON IT SO I HAD TO WAIT TILL SHE CALLED AN ASSOCIATE TO MAKE ANOTHER TAG FOR THE SHIRT. THESE PEOPLE WERE BEHIND ME NOT IN FRONT OF ME. I DON'T THINK THAT I AM ANY BETTER THAN ANY ONE ELSE BUT I SHOULD HAVE BEEN TAKEN BEFORE THE PEOPLE STANDING BEHIND ME. SO I LEFT THE STORE AND WILL NEVER RETURN TO THIS LOCATION EVER AGAIN. I TELL PEOPLE ABOUT THAT ROSS IN GENERAL ALL THE TIME BECAUSE I HAVE ALWAYS BEEN ABLE TO FIND SOMETHING EVERY TIME I HAVE WENT INTO ONE OF THE STORES. IT HURTS ME TO MAKE THIS COMPLAINT BECAUSE THIS IS MY FAVORITE STORE. I HAVE WORKED IN RETAIL BEFORE SO I KNOW IT CAN BE VERY STRESSFUL. I USED TO RUN A CUSTOMER SERVICE DESK AND NO ONE HAS EVER COMPLAINED ABOUT ME NOT BEING FAIR TO THEM. THANK YOU.

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