Flavor Wave Oven

Flavor Wave Oven

January 25, 2006

In Sept 2005 I ordered a "Flavor Wave" oven after watching an infomercial on tv. The company that manufactures this item is "Thane International". I received my order in about 6 weeks and put it away to give to my wife for Christmas. On Christmas day she opened it and we were excited to try this new product out so we brought in a frozen chicken from the freezer to cook.

Well it is now January 25, 2006 and we are still waiting for our chicken to cook.

As soon as we turned on the oven the fan started up and the cooking light came on and within 2 seconds it burned out. After Christmas I called the company to complain and was told they would send a replacement but I would have to pay for for the part. After complaining that it did not work "out of the box" I was told that I would not have to pay but that it would have to be backordered.

On January 12th I still had not received the replacement part so I sent an email to Thane Intl at www.thane.com. I felt that if they could not ship my replacement part immediately that I should receive a refund. They refused stating that the 30 day guarantee had expired. Naturally it expired since I bought it as a gift and put it away "unopened" until Christmas Day.

I have no doubt that they could ship me an entire new oven if they cared anything about customer service. But they would rather hassle me.

In addition to the oven I also received "free of charge" except for shipping and handling charges (ha) a food chopper. One of the features of the food chopper was an apple corer. Well we cored exactly one apple on the 2nd apple it too broke.

Sadly there are no controls these days over the junk that is being shipped out of China, if there were these things would not happen.

Bottom line is I want my money back or my replacement shipped now.

I am currently putting together a web page which will go up on my server shortly telling the world about this product. Hopefully it will help and hopefully this email will help but I rather doubt it.

Robert

Johnston City IL 62951

Click this link to e-mail the message author: Email User

Comment On This

I also purchaced this oven.after 6 days of moderate cooking the timer mechanism failed and the machine is now wothless.(made in China).I would run away from anyone endorsing this product and avoid the Thane company product line, as there is little reliability and loyalty to their customers....If everyone would buy American,maybe we could remove this consumer junk,and product reliability to a safer more regulated and reliable level.Sgt R. Rivera USMC

Comment On This

WHERE CAN WE BUY PARTS FOR OUR tURBO FLAVOR WAVE OVEN? FAN WORKS BUT WILL NOT HEAT.

Comment On This

I too have had the same problem after only 12 weeks of using a J&M flavorwave bought off e-bay. My light blew and the seller has not replied to any of my emails nor has e-bay done anything about it saying there is no warranty stipulated on this ad. So I am stuck with a worthless piece of junk. Don't buy a J&M anyone as no help from anyone about warranties or replacement parts. There are so many still being sold. Just wish more would be done about this seller who is making a killing from everyone, but if they take a good look at the ad and comment to the seller about warranty first before buying. No guarantees for them otherwise. I have had no support from anyone.

Comment On This

I just bought one too at a Canadian Tire store... Had to return the first one after 4 days because the fan stopped working, now have to return the SECOND one because of again, a faulty fan. My mom has one and it has worked for YEARS... just upset i cant get one that seems to want to last more than a month...

Comment On This

Hi funny you talk about the heating part blew. We bought it in 2007 and after a couple of months it also blew. The heating lamp died. So they told me to ship it to them and they sent me a new heating part. A few months after the done cracked and i had to buy another one, it lasted 1 year and i am back to the same thing. The (plastic dome) cracked again. I just emailed them today and they told me that unfortunately this oven no longer exists and neither do the parts so i would have to buy the replacement oven which is the Turbo Flavor Wave Oven. They built it with a glass dome instead of plastic. So my question is why do i have to re-buy a new oven and pay $150 for it when it was their mistake in the first place for making it plastic? I sent a complaint email and no one has answered. I'm never buying anything from Thane again! T

Comment On This

my wife purchased this oven it worked for about 2seconds and never worked again does anyone have a number to the service dept the one that i have is out of service.

Comment On This

I am a retired electrical engineer, and love idea of a high air flow convection oven. I started with the American Harvest Jet Stream Oven. It was great, got it from Sears. But the acrylic dome cracked after just a few months of use,and I made Sears replace it twice, until the third time they wouldn't. The Flavor Wave Deluxe has the same problem, mine cracked, but it took much longer for the Flavor Wave Deluxe to crack.

But that's not the worst problem with the Flavor Wave Deluxe. It has an under-rated relay inside, that failed for me, and also from a post here, that resulted in the heating element staying on with no fan, and if not noticed, could quite likely catch on fire. I am surprised that there have not been any house fires as a result. So I replace the relay with a robust solid state relay, and the crack in the acrylic was not causing it to fall apart, so I was good to go.

But the halogen heating element just burned out, and I can't yet find a place to get a replacement.

That's my story. At least the newest version of this oven has a dome made of glass, so that part is solved, but I don't know about the electrical issues.

Comment On This

Thanks, You just saved me a hundred bucks and the hassle of dealing with substandard product.

Comment On This

The original flaver wave was made by HEARTHWARE It is now called nu-wave oven. Iv'e hade mine for 6 years still works great

Comment On This

Its too bad the technology has change I have had mine for about 3-4 years and I love it I was i need replacement parts but I was going to buy a new one just to have another one around in case this one broke down, but it has not so far. maybe I will just get replacement parts and keep my old one!!!

Comment On This

I'm so glad I read your complaint, I saw it on tv and I'm was about to order it but I forgot to write down the phone number so I came online to get the number, I'm very happy I read your complaint because I would have been very angry if I paid over $100 for some garbage and they started giving me the run around.......i just want to say thank you.............

Comment On This

The problem is this is not the Original Flavor Wave Oven. I've had mine for eight years and I swear by it. Somewhere along the line they switched technology and probably owners. Mine is truly an infrared cooker. There is no heat emanating, no light,no halogen lamp, no noise nor any odors even when cooking bacon or fish. I bought another one for myself and another for a gift. As soon as I opened mine and tried it , it was totally different. They lie first of all. There is no infrared element to the cooking. It's a stupid halogen lamp with a fan. It was so noisy, bright and it emanated outside heat. It's simply not the same product and I sent it back and apologized to the person I bragged about the gift. I don't know how they get away with calling it an infrared cooker.

Comment On This

I too bought this oven. Mine lasted I think about a year. I didn't keep any paperwork on it. It now is a fire hazard. As soon as I plug it in the element turns on without the fan. I cannot shut it off unless I unplug it.So it just sits there getting very hot and smokes. Good thing I was in the room the first time it happened or I may have burnt my house down.Lucky me I bought two . One for my mother. She never used it so I will see how long it last me. It was a nice oven while it lasted.

Comment On This

I wish I had read your complaint before I bought one. I sent one back to repair it, during the first 30 days I owned it. It cost $13.50for shipping. Five months later it needed to be sent back again. It wasn't working. To send it back would cost me $13.50 to ship it, and #13.50 for the return, or $27.00. Forget it! It's a bum deal and not worth it. I could pay out this $27.00 and perhaps need to send it back again for another $27.00. I don't recommend it's purchase.