complaints delay baggage - Delta Airlines

complaints delay baggage - Delta Airlines

September 7, 2005 Dear Complaint Team, I am Neeraj Kumar and my spouse on 11th August, 2005 I had the chance to fly Delta Airlines, an experience I hope never to repeat that. I took the Flight from Chennai – France – Cincinnati – Columbus. Our baggage Number was 1. DL749333 2. DL749332 3. DL736715 4. DL736716 The flight reached late in France and then we missed the connecting Flight. Delta refused to accommodate me in any of the flight for US. Finally we got a seat in Air France. But for a different destination, Atlanta. I asked delta for a ticket to Columbus, they again said I will have to wait for one more day at Atlanta. My wife’s health was continuously worsening but no person from Delta came forward to help me. She was getting unconscious every now and then, I offered Delta I could pay them money even then they did not listen to me.

Then finally after a lot of argument they offered me a ticket for Dayton which is far off from my destination Columbus. And they assured me that I will get my baggage in Dayton. After I reached Dayton I did not found my baggage. Then I was told it must be laying in Cincinnati.

Now even tough nightmare started for me when I started tracking for my baggage. Around 02 AM after I reached DAYTON, I began to realize that the chances of seeing my luggage that night were zero. I called the toll-free number listed on the Delayed Baggage Report, 800-325-8224. I tried about twenty times to call the "After 72 hours" number, it was busy every time; I called the number for Reservations, the agent told me that she could not help me, but that the only lost baggage phone number that she was aware of, the one I was already having. I called the number at least twenty more times, again it was busy every time. Frustrated, I gave up and went to bed. The next morning I called, and the line was not busy. Eventually, I talked to an agent who told me Baggage has not been traced yet. I asked why. She did not know. She tried to contact all possible Delta numbers with no success. She had "no idea" where my bag was. She suggested that I call back later, but that in any event, it would be delivered by same day. I went to work. When I arrived back at the hotel that evening, my luggage was still not there. I called again. After an hour of busy signals, I reached another agent who told me that baggage are found and are in France. I went and bought more clothes for self and my spouse. I got back to the hotel at 9PM, once again, no luggage. I tried to call Delta again, the line was busy until just after 10PM. I asked if there was a senior manager I could speak with, she said yes, but the managers only work during the day, and were not currently available, perhaps I'd prefer to write a letter. Alas, here is your letter. Even after three days I was not able to get my baggage back moreover nobody from Delta Customer Care for baggage was even responding on phone. I was kept on hold for more than two hours. Next three days were just horror for my, I was helpless. I lost Five days of my life due to inhuman behavior of Delta staffs. .. I received my baggage after a delay of 7 days; I spent three Seven sleepless nights in the hotel, doing nothing but waiting for just my baggage to reach me. Due to Delta I had worst days in my life.

The shapes of the baggage I receive were pathetic but none from Delta is ready to address the problems I faced. I suggest them to be more customers oriented and understand human values. I and My Wife suffered Seven days because of all the misdeeds of Delta peoples and my family paid the price for all this. Delta guys may god help you in improving your service. I plan on telling everyone I know what an awful experience it is to fly Delta. Delta confirmed me they will be paying compensation, I have been waiting for there call since last three weeks. They are yet to respond. Sincerely, Neeraj Click this link to e-mail the message author: Email User