Budget Truck Rental

Budget Truck Rental

September 6, 2005

Budget Truck Rental, Executive Offices, Wichita Falls, TX 76306

Budget Truck Rental, Allen Tire & Battery, New Britian, CT 06053

Budget Truck Rental, Southern Transfer Service,Orlando, FL 32812

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LETTER SENT TO BUDGET TRUCK RENTAL: August 2, 2005 Budget Truck Rental Executive Office 2236 Airport Drive Wichita Falls, TX 76306 REF #: 0042400009023 To Whom It May Concern: This letter is to complain about my recent experiences with Budget Truck Rental. The issues involve a severe lack of concern for consumer safety and customer service. On Monday, July 18, I rented a 16’ truck and car carrier #361659 at Allen Tire & Battery in New Britain, CT, and returned both items Friday, July 22, at All Safe Mini Stor It in Waukesha, WI. Our total bill was $1,429.53. We are extremely unhappy with the condition of the car carrier we received. I have enclosed pictures of both the wheel strap that “securely” held my car to the car carrier and pictures of the condition of the tires. We arrived at Allen Tire & Battery on Monday and spoke with William Zenboi. In order to rent us the truck we were looking for, he needed to close that particular truck rental in the system. This told us that it was not inspected after the previous rental and before ours. He also rented us the only car carrier he had on property. Upon arriving at our Storage Unit with the truck and car carrier, we noticed that the strap that is placed around the front driver side tire was rotten three-fourths of the way through. At 5:55 A.M. on Tuesday, July 19, my fianc

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Recently my family rented a 26' Budget truck and a car dolly from Kokomo, In. We called about a week early to reserve the truck and was asked for a credit card number. We told the Budget Truck rental employee to NOT charge any fee on that particular credit card and that we would be using a different card to pay the $150 deposit with. He said he needed the card number for reservation purposes only and that the card would NOT be used for any other reason. After we picked up the truck and paid the $150 deposit we drove 2,500 miles from Indiana to California and unloaded the truck, we then filled it up with gas and took it back to Budget Truck rental. Here's where things get nasty. We pulled in to the Budget Truck Rental store in 539 W Valley Blvd

Alhambra, CA 91803 626-284-2439 and the manager comes out, opens the fuel tank lid and barks,"I can't except this truck it isn't full of enough gas!" We told him that we filled it until the fuel pump automatically shut off but he just shook his head and said,"No, I can't take it." and turned around and walked back to his office. So we drove down to the gas station and tried to put more gas in the truck. In California, there are very strict fuel laws and one of them is that all the gas stations are required by law to have automatic shut off devices on the gas pumps. After trying to fill up the truck with gas but unable to due to the automatic shutoffs, we returned the truck and tried to explain to the Budget Truck manager our situation. He said we have to manipulate the pump to "trick" it into working in order to fill up the gas to his satisfaction or he would not accept the truck. By this time I'm getting extremely furious and I said,"Look dude, the gas station has automatic shutoff devices on their pumps for a reason so take the damn truck and give us our deposit now." He refused to cooperate and told us to go somewhere else some 60 miles away. As you will see later I should have just left the truck and took the loss. I gave in and jumped back into this truck, went back to the gas station and "tricked" the pumps not to shut off by pulling them out the nozzle and pulling the automatic shutoff device with my hand so it would keep pumping. Here I am in 95 degree heat at noon with gas splashing out onto me and the ground trying to fill up this stupid truck while putting myself and my family and everybody else within distance in danger of being burned alive by igniting fuel so I can get my $150 deposit back and make some moron at Budget Truck rental happy. Luckily a cop didn't see what I had done and after filling the truck up with gas we got out of there in one piece. We pulled into the Budget Truck rental store again and they finally were satisfied by the fuel level. So, we went inside to get our deposit and the 2 clerks inside decided they wanted to do it "their" way like their anal retentive boss does it and put the $150 deposit on the card that we used to reserve the truck with! Well, that card was maxed out because we used it for gas/food during the trip here. We were going to use the $150 deposit to eat with until my pension came in. I would be more than happy to join a class action lawsuit against Budget Truck Rental.