American Airlines

American Airlines

September 6, 2005

BEING LIED TO IN NEW ORLEANS NO REPLY FOR THE FIRST ONE SO I AM SENDING IT AGAIN

DEAR SIRS, THIS IS A STORY THAT IS SAD IN ONE WAY, BUT I LEARNED A LOT ABOUT AMERICAN AIRLINES. I HAVE CONTINUED TO FLY AMERICAN BECAUSE I BELIEVED IN THE WORD AMERICAN AND I TRUSTED THEIR WORD TO GET ME WHERE I WAS GOING, AND NOT TELLING ME THE TRUTH NEVER ENTERED MY MIND. LAST WEDNESDAY, AUGUST 24, 2005, I LEFT ON AMERICAN AIRLINES OUT OF MIDLAND/ODESSA AIRPORT TO GO TO NEW ORLEANS, FOR MY SON'S WEDDING. ALL OF MY OTHER FRIENDS AND FAMILY WERE TRAVELING SOUTHWEST AIRLINES, MY 83 YEAR OLD MOTHER WANTED TO FLY ON WHAT I DID, SO I SAID YOU CAN GO AMERICAN BECAUSE THEY ARE THE INTEGRITY OF THEIR NAME, AMERICAN. SO OFF WE WENT, AND OF COURSE WE WERE GOING TO ENCOUNTER KATRINA ON SUNDAY, WE REALLY DIDN'T UNDERSTAND THAT AT THE TIME, BUT I SAID, "DON'T WORRY ABOUT IT, AMERICAN WILL FLY OR HELP US GET OUT SOME WAY." I WAS SO WRONG, AND SO DISAPPOINTED IN WHAT I SAID. WE WAITED IN LINE, UPON LINE, UPON LINE THAT SUNDAY MORNING IN NEW ORLEANS, AND THAT WAS TO BE EXPECTED, BUT AFTER 3 HOURS, AND SOME MINUTES, WITH MY MOM IN HER WHEELCHAIR, AND NO HEART MEDICINE FOR THE NEXT DAY, WE GOT TO THE FRONT OF THE LINE AND THIS LADY LOOKED ME STRAIGHT IN THE EYE, AND LIED, SHE TOLD ME THAT THE FLIGHTS TO DALLAS AND THEN ON TO MIDLAND/ODESSA WERE CANCELLED BECAUSE OF THE WEATHER, THIS WAS 8:OO IN THE AM, AND OUR FLIGHT WAS AT 1:OO PM, I BELIEVED HER BECAUSE SHE WOULDN'T LIE TO ME, SHE WORKED FOR AMERICAN, SO MY HUSBAND, MOTHER (WITH NO MEDICINE) RENT A CAR AND DRIVE TO DALLAS, TEXAS TO SAVE OUR LIVES, IT TOOK 8 HOURS TO DRIVE 100 MILES, 16 HOURS IN ALL. BUYING OUR OWN GAS, BUMPER TO BUMPER, AND TOTALLY WIPED OUT, GETTING A ROOM IN DALLAS, GETTING MORE TICKETS, TO FLY US HOME, BECAUSE GUESS WHAT? THAT FLIGHT THEY SAID WAS CANCELLED, WAS NOT, IT FLEW ANYWAY, WHY WOULD AMERICAN LIE TO US WHEN WE HAVE BEEN FAITHFUL TO FLY WITH YOU AFTER THE HEART/ACHE OF 9/11?????? I KNOW THAT THIS WILL GO BY THE WAYSIDE, BUT I WANTED YOU TO KNOW THAT WE WERE STUCK WITH SO MUCH EXPENSE AND THE POTIENTAL HARM FOR MY MOM WAS GREAT. I KNOW THIS I NEEDED TO TELL SOMEONE THIS STORY EVEN IF IT GOES IN THE TRASH BEN. I AM TRULY SORRY BUT MY HUSBAND WILL NEVER FLY AMERICAN AGAIN, HE DID IT FOR ME, BY THE WAY SOUTHWEST OFFERED ANY ONE THAT WAS DUMPED BY ANOTHER AIRLINES THAT THEY WOULD TAKE THEM ON THEIR FLIGHTS, HOW SAD I DIDN'T KNOW THAT, ESPECIALLY FOR MY MOM. I AM GRATEFUL NOTHING HAPPENED TO HER, BUT MOST OF ALL I AM SORRY TO SAY, THIS TO THE NAME I LOVE, AMERICAN, YOU DID NOT HONOR YOUR NAME HERITAGE.

MRS.

ANDREWS, TEXAS 79714

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