Ideal Audio and Video

Ideal Audio and Video

September 28, 2005

Business Name: Ideal Audio and Video

AKA: Heffco Technologies, Inc., Dealznet.com, Let's Go Digital, LGDSuperstore.com, Pricesrite.com, Ideal Audio Video

Type of Business: Photographic and Consumer Electronics -Retail

Address: IdealAV

108 Ryder Avenue

Brooklyn, NY 11230

Tel. #: (800) 768-9120

The first thing I would like to say to potential future customers is: Stay away from this fraudulent internet merchant (and their aliases) and do not do business with them at all cost if you value your time and money. My experience: This is the worst company I have had the displeasure of dealing with. Three weeks ago, I was stupid enough to purchase a receiver from their site because they had offered a reasonably low price on the product I was interested in. Prior to placing my order, I have researched the company's web site which seemed legitimate and credible. I also read customer reviews about the company and most were positive so it wasn't like I didn't do my homework. Apparently, I didn't do enough background research because I'm now in the predicament I'm in. In hindsight, I think these "so-called" positive reviews were probably fake and paid for or written by their own employees. So, I placed my order for a receiver and within minutes I got a confirmation # for the order in my email. I also paid for "next day air" shipping because I needed the component right away. All was well so

far until the next day when I got an email from the company stating that the order was received and it was for a TV! Imagine my surprise! I promptly called the customer service number to let them know I didn't order a TV, I ordered a receiver. It took me 20 minutes to get through and when I finally did, the guy I talked to (Elliot) was rather rude and said it was "human error". Fair enough, so I let it go. A week later, order hasn't arrived yet so I called the company and the second guy I talked to (Jeffrey) said the order has shipped the day before but they couldn't give me a tracking number because the tracking number was not available yet. Two more days pass and I still didn't receive tracking number or update on the status of my order in my email. At this point I started to worry. Called company back and couldn't get through at first. I then finally get a hold of someone who told me the order has NOT shipped at all and it wasn't IN STOCK even though it WAS in stock at the time I placed the order. This man also proceeded to sell me insurance on the equipment and when I refused his offer, he rudely hung-up on me. I called back and could not get anyone to answer the phone. I was now very angry and the next day I called the company to cancel my order. The person I talked to this time told me that I

couldn't cancel the order because it was already shipped! I told him that I was told the item wasn't IN STOCK so there's no way it was shipped and he immediately hung up on me. To this day (3 wks later),

further attempts to contact them proved fruitless as no one would pick up the phone. My order has not arrived and I have not received any tracking number of any sort. I have taken this matter to my credit card company to dispute the charges as I have found out that they also charged my credit card on the day of purchase which was for $683 even though their website stated that credit card will not be charged until order is shipped. Also, further research revealed negative comments about this company. The customers who've dealt with them went through the same thing (and worse) that I went through. I feel there is not enough exposure about fraudulent companies like these, alloweing them to continue their fraudulent businesses. BUYERS BEWARE and do your homework thoroughly. This company needs to be put out of business for good. Thanks,

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