T-mobile cell phone

T-mobile cell phone

September 28, 2005

T-Mobile service for Salina, Kansas:

My son (Sean) and I spoke with T-Mobile customer service. The problem is that T-Mobile billed someone else's credit card for Sean's phone bill. We both stated that the Discover card that was billed did not belong to him and was not authorized to pay his phone bill. He requested credit to the Discover card that was charged in error. He was not getting help, so I spoke to the customer service representative. She would not credit the card, so I asked for her manager. She argued with me, I was forced to ask 6 times to speak to the manager. The manager (Amanda) would not credit the card. We were told that this could not be done, as it would put the account past due. Even though the credit card holder is not responsible for the bill, his money is being "held hostage" until the bill is paid by the account holder. T-Mobile is aware that this was a mistake, that the credit card holder is not responsible for the bill, that the card shouldn't have been charged. T-Mobile says they will keep the wrong person's money and we should file a dispute with Discover. T-Mobile, thank you very much for your great customer service. Even when you have been made aware that you have charged someone who is not a customer, you will not refund his money. Their policy is "we took someone else's money because we could - and we aren't going to fix it until our customer delivers."

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