River Oaks Toyota, Calumet City, Illinois

River Oaks Toyota, Calumet City, Illinois

September 28, 2005

November 1, 2005 - Consumer Follow-up Message - From: Email User

River Oaks Toyota

Here are attachments (responses) to the posting made on or about November 1, 2005 by Complaints.com. This is the response of River Oaks Toyota, my reply to their response, and my response to the Illinois Attorney General's dismissal of my claim. This may not be the final chapter.

October 5, 2005 River Oaks Toyota responds to the Illinois Attorney General’s Office. River Oaks Toyota never addresses the issues of deceptive practices and advertising, and pricing rates. The Illinois Attorney General’s Office request Nance review this response and contact Ms. Dolores Rodman, Citizen’s Advocate, Consumer Protection Division of the Illinois Attorney General’s Office, in writing within ten (10) days of Nance’s receipt of this response. Nance received this response in the U.S. Mail on October 5, 2005. River Oaks Toyota’s response letter dated September 30, 2005, typed word-for-word, states as follows: On July 19, 2005 Mr. Fred Nance Jr.’s wife brought his vehicle which is a 2003 Corolla in for service complaining that the check engine light was on and that the brakes were making noise also he stated that he needed an oil change. After the technician diagnosed the vehicle he found that the problem with the check engine light was that the fuel cap was bad and needed to be replaced. The ASM which was Todd Sobczak called Mrs. Nance and explained to what the vehicle needed as well as what the cost would be for the repairs. Mrs. Nance agreed to have the repairs done. Upon picking the vehicle up after repairs Mr. Nance disagreed with the cost of the repairs. At that time Todd Sobczak explained to Mr. Nance that the time spent on his vehicle is based on a flat rate labor time. Mr. Nance then wanted to speak to the Service Manager. Service Manager Sylvester Jackson explained to Mr. Nance and was not happy with the response. He proceeded to write a letter to his Colleagues. On Tuesday September 27, 2005 Mr. Nance called Service Manager Sylvester Jackson and stated that his brakes were squeaking and wanted to bring his vehicle in to be checked out. Service Manager told him to bring his vehicle in there would be no wait and no appointment needed. September 28, 2005 Mrs. Nance brought the vehicle in at 8:30 am for inspection to the brake problem. Service Manager Sylvester Jackson greeted Mrs. Nance and proceeded to write a service order to have her brakes inspected. Service Manager asked Mrs. Nance if she wanted to wait for her vehicle, she stated that she had to go to work and would pick up her vehicle after 3:30 pm that same day. The technician begins to inspect the vehicle and could not duplicate the problem. At 2:15 pm Mr. Nance entered the service department to pick up vehicle he was told the vehicle was not ready yet. At that time Mr. Nance became belligerent and due to his actions all of our customers that were in the waiting room as well as the showroom witness the slander against River Oaks Toyota. Mr. Nance had our customer un-eased. As Mr. Nance went to pick up his receipt from the cashier he begin yelling at Shawn Sprang one of our Sales Manager. Mr. Sprang told Mr. Nance if he didn’t calm down he would call the police. He demanded his vehicle then left. Signed Jim Lebo, General Manager File Number – 132352 October 5, 2005 Office of the Attorney General State of Illinois, Lisa Madigan Attorney General Ms. Dolores Rodman, Citizen Advocate Consumer Protection Division 100 West Randolph Street Chicago, Illinois 60601 Re: River Oaks Toyota File # 2005-CONSC-00132352 Response to River Oaks Toyota Letter dated September 30, 2005 Ms. Rodman: This is my reply to River Oaks Toyota’s response dated September 30, 2005. I, Fred Nance Jr., faxed copies of my letters to River Oaks Toyota on July 20, 2005 and September 28, 2005. River Oaks Toyota has working knowledge of all the issues discussed. The Illinois Attorney General’s Office supplied River Oaks Toyota with the same documentation they had already, which is what I gave the Illinois Attorney General. River Oaks Toyota never addresses the issues of deceptive practices and advertising, and their pricing rates. Therefore, my allegations on deceptive practices and advertising, and pricing rates must be taken as true statements. Nevertheless, I, Fred L Nance Jr., will address the statements of their response letter. I will re-emphasize my allegations first. River Oaks Toyota uses deceptive practices and advertising to get customer’s to service their vehicles. Their advertisement, specifically for the service we had with an oil change and brake service, never stated there is an additional labor charge to their promotion of a particular service advertised in their brochure, which has an expiration date of July 31, 2005. An example of an appropriate business practice of an advertisement, in this instance, is Royal Ford of South Holland, which is approximately a