CigArrest Complaint

CigArrest Complaint

September 2, 2005

I strongly discourage anyone from doing business with CigArrest. I ordered their product with the 30 day guarantee that if I wasn't satisfied I could cancel with no further obligation. I placed the original order on June 3, 2005 and before the 30 days was up, CigArrest took it upon themselves to charge my credit card an additional $227.55. I immediately called the company on the 6th of July to cancel everything, and was told that as soon as I returned the product I would receive my refund. I did everything like they asked, refused the product unopened at the post office and sent it back immediately. Needless to say, as of September 2, 2005, no refund. I am told repeatedly to call back the following week, and that a 'rush' is going to be put on the account for the refund to take place. I asked for the customer service representative's supervisor, only to be told they were unavailable. I then asked to be transferred to the accounting department and was told that the customer service rep. didn't do transfers. I told the customer rep that I was filing a complaint with the BBB, (which I did--it is www.sandiego.bbb.org) and I also filed a dispute through my credit card company. Oh, I also asked for the president of CigArrest's name and was told by the customer rep. they didn't know it and to just send my complaint to the CigArrest address, attention to no one in particular. This company is borderline, if not all out, fraudulent in its business practices. Anyone considering doing business with them BEWARE!!!

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Thanks for all of your responses. I want to quit smoking, and I tried the patch, but it didn't work for me. I WAS contemplating trying Cigarrest, but I was suspicious. I knew that they wouldn't be giving it away for "free" unless there was a catch. I went to their website, and on the front page, it doesn't say anywhere that they'll charge you an exorbitant price to continue on the program, and that'll you are actually signing up to receive more at an outrageous price.

I wonder if they have ever been investigated? If not, someone should, and put them out of business.

Again, thank-you for the warning, and saving me a lot of hard earned money.

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WOW!! I LOVE you guys!! I was JUST about the order this product when I remembered my SHAM WOW fiasco!! I didn't do any research before ordering and had a BIG problem with them!! So I googled CigArrest complaints and it brought me here!! THANK YOU GUYS SO MUCH FOR SAVING MY BUTT!! As for now, I'll just have to SMOKE my butt, and figure out a different way............... LOL!

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I have had the same problem with them taking fund out of my bank account.My husband was going to try the product for 30 days but he could not chew the gum because he has dental plates and something was casuing a reaction so he stopped. We forgot to cancel until I saw a 99.85 charge on our account. My husband called and cancelled the 1st week in November. We noticed the shipping charges of $2.95 from the original trial date the 2nd week in October but missed the small charges (about 7 or 8) that we were told were also shipping charges.Because we paid by debit card, the bank said we needed something in writing showing where we had cancelled. Well you can't show a phone call! I tried calling again today to find out what the SECOND charge of 99.85 was for and was told that since the 1st order was a 90 day supply (it wasn't) that the 1st charge of 99.85 was for 2nd month and the 2nd charge was for the 3rd month!! We cancelled our debit card. Do NOT do business with this company!!! I think my husband and I would rather deal with anything else besides this constant aggravation!!!

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I have had the same problem with them taking fund out of my bank account.I paid the shipping charges of $2.95. Then two days latter I see more charges are taken out 3 times in one day.Then two days latter 3 more charges were taken out.When I called my credit card to confirm my hold on this card I was told that there was another charge.They are not getting away with this with me.I called them and they had some lame claim that this was additional shipping charges.Who ever heard od taking shipping charges like that 7 didderent times and 7 different amounts.I cancelled today.So I also cancelled this card before they get away with more.I have never delt with any company like this.

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Same here. The biggest scam I ever fell for. I honestly believe arrest should be the key word. Free is'nt very free with them. I paid the $6.85 for S&H for the first order and was charged $99 twice and now $103.50. Thank God Visa is helping me.

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I wish I had read your complaint before I ever dealt with Cigarrest. They have now taken over $400 out of my account without delivering anything ! despite promises on the phone that they have closed my account. What bloodsuckers!

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I saw the commercial on TV. It said free 30 day supply. Funny thing is, all the testimonials were saying they quit in one week. If everybody quits in one week, why would you need a 30 day supply? I called the toll free number and they wanted my credit card number. I asked them why and they told me for shipping. I said okay, that means its not free and hung up on them. Then I found these complaints on the internet. So I guess I lucked out.

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I think its bad that they do this but most of the time with free trial they say "refused" or "return to sender" returns will not be refunded =/ maybe that was the case idk.

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I am very grateful to all of you who wrote to warn others about dealing with Cigarrest. I was just about to fall for the "free" offer deal, but checked out the internet. Bless all of you folks who wrote! Thank you!!

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i did the same thing, i orderd the free 30 day supply and after i hung the phone up i read these reviews and i immediatly called my bank and said my card was lost/stolen so they froze my account and now cigarrest cant take any money from me thanks for your reviews

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they did the same to me

i ordered for the 5.95 shipping and cancel 7 days later and they charged my account 99.85 before the 30days even was close. i called them and told them i had to cancelled, they said they would stop any furture shipments. good for me i wwent to my bank and told them it was not authorised for them to take this money out and they had me fill out papers and i got my money back. maybe more people should try that too. good luck all

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I agree!!! I just became the newest victim of the scam. Never once was I told I would be charged for an additional 60 day supply. I was told I would get a 30 day supply and only be charged for $3.00 shipping. I distictly recall asking the girl "are you sure I will only be charged $3.00?" I was told that was all I would be charged. Thankfully I never opened the bottles because I recently discovered they had taken $99.85 from my bank account without my authorization. They are scamming people big time. I am on hold with my bank as I am typing this to make them aware that there was an unauthorized charge made by this company. Who knows when or if I will ever get my money. I called Cigarrest after discovering the charges and the lady was rude. SHe more or less yelled at me to return the product and I would be re-imbursed...yeah right! She gave me a RA number. I sent the product back UPS. Beware!!! DO NOT DEAL WITH THIS RIP OFF COMPANY!!!

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I also took advantage of their special offer for a 30 day supply for only $6.95 and received a 90 day supply with a note that I would be charged monthly for the extras - didn't say how much. I called, was given a number, and when I complained I was offered a "discount." Told them to cancel the account. Most states offer protection against this type of fraud. Here's the Florida statute:

2. 570.545 f.s.

Score: 86.6% Abstract: 570.545 Unsolicited goods; no obligation on part of recipient. --When unsolicited goods are delivered to a person, the person may refuse delivery of the goods, or, if the goods are delivered, the person is not obligated to return the goods to the sender. If unsolicited goods are either addressed to or intended for the recipient, they shall be deemed a gift and the recipient may use or dispose of them in any manner without obligation to the sender.

Thanks for the gift, CigArrest!

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omg we order the product also they said the first 30 day was only $3.00 then call before the month is up and cancel so we did before the month was up then on july 4th 2008 we noticed we were -228.00 in the bank so we called same thing they said to us as they said to all of you and they said you can't talk to a superviser they have to call you back yea right that never happens so we are putting a claim in on our bank these people need to be stop before there are more people getting screwed by there fraud we all need to get together and report them asap

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I just went to buy food for my kids. I was in the neg. by 27 dollars. After calling the bank I was told that Ciggarrest took 2 payments out of 99.98 dollars. I then called ciggarrest and asked them why. They then told me that I had to pay for 60 day supply. I told them that I was unaware of this transaction. I explained that when the lady called me she did not inform me of this but offered me a additional free supply but it would have to go under someone else name so I said my husband but to charge to my account. So now they are taking 4 months of supply from my bank. I have called the bank. I will be sending the items back by UPS.

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I am having the same problem. I ordered the 30 day free supply and they not only took the shipping from my credit card but dollared me for other things. Now they took 99.85 out. I am sending mine back also because it does not work for me and my whole body swells up. I have to stop them from taking more money out. It states 30 day free trial and i was informed that under the cc # it says you get a 60 day supply. He promised I would get a full refund. We have to stop this fraud, there is just to much of it these days.

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I agree with everyone on here. I too got the 90 days and charged it on my Walmart Pre-Paid card. They just tried to get $99.00 off it..well guess what. I don't have it and I'm NOT going to reload. It's not that I wanted the program for free it's THEY say it's free and then sock ya big time. And as I set here smoking my cig i'll just keep looking at the box that says Cigarrest and try something else.

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I fully agree with all that have been scamed by them. I too am a victim and I had also noticed that the product that they had sent me was exspired by three(3) years. Of course the company denies this and thold me just to return the unused product. Guess what they're getting it all back. Beware consumers.

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I totally agree with you because i too was a victim of lies. The commercial said free. I didnt say anything about being free and then we will take your money when we get ready. Just yestarday 2/21/08 i find out that i have a hold on not 1 but 2 $59.99 payments on my credit card from cigarrest. when i called a female answered and she acted as if she was not concerned for what i was talking about concerning my money. I hung up on her. The next day being today 2/21/08 i called again, and asked the guy that answered why the hold was on my card. He replied:Well you have to pay for the product you have.so i told him:well then it wasnt free.Then he proceeded to say that the first month was free and i got a 3 month supply. they really are getting over on people and something needs to be done about it.they got me for $118.00 that i did not have to give to them because i am unemployed and they took that out of my weekly benifits. They dont know and apparently dont care how they're digging into peoples pockets(really without permission) affects that person. and for they're actions with my money my bills for the week are unpaid.I will be contacting the BBB to see what can be done. I also advise people not to deal with this program because it is very fraudulent. BUYER BEWARE!!!!!!!!!!!

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To all you people out there that are complaining about Cigarrest ripping you off and then are canceling credit cards and keeping the product or just straight lying about having the product at all. You have no right to complain about anyone being ripped off. You want something for nothing and thats not right you want what they are offering but you just dont want to pay.

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I've had the same thing happen to me. I asked if they were serious about charging over $200 for gum, multi-vitamins, and homeopathic pills. Um it's a very effective quit smoking process. Um no it's a very effective rip off is what it is. DO NOT DO BUSINESS WITH CIGARREST. Try SmokeAway, they won't take your money.

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I want to thank all the people that complained. I recently ordered the 30 day supply for the 3.00 S.& H. of the ciggarrest. The 3.00 was deducted from my account.I did receive the product, however, just like the rest of the complaints, I got a 90 day supply. When I called the company to tell them I got a 90 day supply, they said to send back what I don't use, and to call and cancel the order in a month, and send the unused portin back.

I did'nt feel right about this,so I did'nt use any of it.I wrapped it back up, ready to send back on the day I was to call and just cancel. On that day I got back on the web, and discoved all the complaints. Thanks to all the info I got from other complaintents, I went to my bank and closed out my exsisting account, and opened a new one before they got a chance to take anymore money out.

Now I have a 90 day supply. Their loss! I only ordered a 30 day, and I don't have to pay for something I did'nt order. Wish me luck, cause now I will try it!!!! For you who would really like to try cigarrest, they sell it in the drug store!!!!!