Apple Store

Posted on Tuesday, September 20th, 2005 at 12:00am CDT by 9577cf16

Company: Apple Store

Category: Other

Apple Store

September 19, 2005

Bill Hyman



Pago Pago

American Samoa 96799

COMPLAINTS.COM_FORM_MAIL_49144# ----------------------------------------------------------- I am really frustrated at the results of my attempts to upgrade my Apple system to include QuickTime 7 Pro. All I need is a key to unlock the upgrade. Here is what I have done so far, with no response. My other company, Island Printing Co., Inc, (dba Island Business Center) used to be the only authorized Apple Reseller in American Samoa until I was forced to become gray market in order to compete with other gray marketeers who were able to procure Apple equipment at much better

prices, through the USA, than I could through Guam and Apple Far East, Hong Kong, my assigned channel. Apple did absolutely nothing to safeguard my investments in training and in spare parts which were necessary in order to become and stay authorized. I was originally trained by Sami Asfour on Apple //e and was a direct dealer with Cupertino. I paid in advance until Apple got tired of keeping track of a positive account and asked me to charge. I complained bitterly when I was assigned to Asia, but Apple would do nothing about it. I like Apple products but their service here is terrible ever since I had to relinquish my dealership. There is no authorized dealer here now. I still bring in a few gray market Apple products, including the

G4 on which I am typing this complaint, which I need to upgrade. I would like my dealership back but it should be serviced from the United States. We have nothing to do with Asia here except for several of our local supermarkets which are run by Koreans and Chinese. (Better than the previous supermarkets). American Samoa is the only American territory in the S. Pacific, and it has the highest percentage of casualties in Iraq compared to its population and any other group. My television station is the only working FCC approved station in the southern hemisphere, and is also the only Baha'i owned television station in the world. I need QuickTime 7 Pro for video production. Bill Click this link to e-mail the message author: COMPLAINTS.COM_FORM_MAIL_49144#


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