Mattress Firm

Posted on Thursday, September 15th, 2005 at 12:00am CDT by 516b3668

Company: Mattress Firm

Category: Other

Mattress Firm

September 14, 2005

Mattress Firm In Greenwood has terrible Customer service I have ever encountered. From the $35.00 for delivery everyone else in the area if free to the delivery times and service. We purchased a $1400.00 mattress set and were advised that we could return if not satisfied in 90 days. Here is the catch they deliver the mattress at dusk so you cannot tell if there is a spot of any type on it. Then when you try to return they advise you that the 15 year extra warranty is null and void. What good is a 15 year warranty if they will not honor. We had this mattress for 31 days and had a mattress protector on it at all times. They state that there is a faint yellow shadow on the mattress the size if a nickel so it voids all warranty. My husband and I are both adults and are not incontinent so where did the yellow shadow come from? DO NOT PURCHASE FROM MATTRESS FIRM Jan Click this link to e-mail the message author: COMPLAINTS.COM_FORM_MAIL_48152#


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