Home Depot Amherst NH

Posted on Wednesday, September 14th, 2005 at 12:00am CDT by e5c56d58

Company: Home Depot Amherst NH

Category: Other

Home Depot Amherst NH

September 13, 2005

Purchased Maytag Refrigerator and Hotpoint Range. Delivery was due for Sept 13, 2005 between 9:00 am - 1:00 pm. At 1:00 pm no one had showed up. I was at my home WAITING for this delivery and a call 1/2 hour before delivery to tell me exactly what time they would arrive. I called Home Depot at 1:00 to find out about the delivery and they put me on hold for a long time trying to contact the delivery people. #1 they told me that there was no house number on the street and that they did come to my home but there was no one there. I received NO call ahead and absolutely no one showed up at my home because I was there, along with a friend. #2 when my friend called shortly after I did, they told him that they did call and there was no answer....that too, is not true. I don't appreciate being lied to. I have done much business with Home Depot in the past, fortunately there was not a need for delivery. I am very upset about this. I tried to get them to come back but said that they were out of the area. I live in Bennington NEW HAMPSHIRE and my guess is that they were in Bennington Vermont....too bad they didn't have the telephone number, which they DID have along with my STREET NUMBER! I'm not stupid and don't appreciate being treated like this. This isn't the first time that I have had a delivery to my home from other sources and they didn't have a problem. Home Depot also told me that the delivery comes from the vendor i.e. Maytag...

I don't know if I believe that either! I also don't know what else to do except lodge a complaint. All their customer service did was appologize for the inconvenience and offer me $50...BIG DEAL!! I lost 9 hours of work that doesn't really do much for me.....along with an empty refirgerator and a stove sitting in the middle of my kitchen waiting for their delivery TOMORROW!!!.....hope my food doesn't go bad before then! Thanks for listening Jane

Bennington NH 03442 Click this link to e-mail the message author: COMPLAINTS.COM_FORM_MAIL_48207#


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